Senior CX & DTC Delivery Lead (Hybrid)

VML HEALTH; New York (NY); Hybrid; USD 75,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Medical, dental, vision benefits

401k match

Job summary

VML is seeking a Senior Program Director to lead the CX and Direct-to-Consumer delivery for a flagship digital commerce platform launch on a major healthcare client. You will orchestrate end‑to‑end delivery across UX, product ownership, and technical execution, guiding multi‑discipline teams through agile processes in a client‑facing role.

You will shape the operating model, drive governance, and ensure seamless consumer journeys from onboarding to checkout, while managing a multi‑million dollar

Qualifications

• 8–10+ years of progressive program management and PMO leadership delivering digital product/commerce projects.
• Direct‑to‑consumer (DTC) digital commerce platform delivery experience.
• Strong ability to translate customer experience strategy into technical requirements and roadmaps.
• Proven experience facilitating large‑scale, multi‑team agile delivery and PI planning.

Responsibilities

• Lead strategic and operational CX & DTC workstreams with senior stakeholders.
• Build and mentor a delivery pod spanning UX/UI, tech, and partner agencies.
• Define governance, RAID logs, dependencies, and cross‑workstream coordination.
• Own backlog prioritization, user stories, and site architecture alignment.
• Drive structured agile ceremonies and program governance across teams.

Skills

Program management

Digital product ownership

Agile frameworks

Executive communication

Stakeholder management

Delivery leadership tools

Tools

Jira

Confluence

Monday.com

Figma

Smartsheet

Job description

VML is seeking a Senior Program Director to lead the CX and Direct-to-Consumer delivery for a flagship digital commerce platform launch on a major healthcare client. You will orchestrate end‑to‑end delivery across UX, product ownership, and technical execution, guiding multi‑discipline teams through agile processes in a client‑facing role.

You will shape the operating model, drive governance, and ensure seamless consumer journeys from onboarding to checkout, while managing a multi‑million dollar