Senior Desktop Technician - Lead IT Projects & SME

Gunnison Consulting Group, Inc.; Washington (District of Columbia); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

3 weeks Personal Leave

11 paid Holidays

Flexible Time Off

401(k) match 50%

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Public Transportation Subsidies

Training Allowance

Job summary

Gunnison Consulting Group, Inc. is seeking a Desktop Technician III to support the DOI/IA user base across desktops, laptops, mobile devices, and network infrastructure in the Washington, DC area. You will install, configure and troubleshoot hardware/software, support standard/specialized applications, and ensure reliable IT operations.

The role requires 4+ years of related experience, strong Windows OS knowledge, and the ability to lead projects and mentor junior staff. U.S.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Minimum of 4 years of related technical experience.
• Strong experience supporting enterprise desktop environments and infrastructure.
• Advanced knowledge of Microsoft operating systems and office applications.
• Ability to develop project documentation and lead initiatives.
• Demonstrated ability to work independently without guidance.
• Experience leading projects and coordinating technical teams.
• Some managerial experience supporting teams of 5+ staff.
• U.S. Citizenship and ability to obtain clearance.

Responsibilities

• Serve as a senior technical resource, leading projects and providing advanced troubleshooting while operating with little to no supervision.
• Perform advanced troubleshooting across enterprise desktop and network environments.
• Lead technical projects, system upgrades, and deployments.
• Develop and maintain project management documentation.
• Serve as a Subject Matter Expert for IT systems and initiatives.
• Provide mentorship and guidance to junior technicians.
• Support specialized software applications (e.g., GIS, AutoCAD).
• Coordinate with stakeholders to ensure successful project delivery.
• Assist in process improvement and operational efficiency initiatives.

Skills

End-user support

Desktop environments

Independent work

Education

Associate degree or equivalent

Tools

GIS

AutoCAD

Windows OS

Job description

Gunnison Consulting Group, Inc. is seeking a Desktop Technician III to support the DOI/IA user base across desktops, laptops, mobile devices, and network infrastructure in the Washington, DC area. You will install, configure and troubleshoot hardware/software, support standard/specialized applications, and ensure reliable IT operations.

The role requires 4+ years of related experience, strong Windows OS knowledge, and the ability to lead projects and mentor junior staff. U.S.