Senior Desktop Support Technician III - DoD Secret Clearance

Quantum Sky; Chicopee (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Paid Time Off

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Parental leave

Job summary

Quantum Sky is seeking a Desktop Support Level III to join our team at Westover, MA. This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) IT Services.

The role requires diagnosing incidents, managing access, troubleshooting hardware and software, and providing both in-person and remote IT support. Active DoD Secret clearance is required, and on-site presence in Westover is expected.

Qualifications

• Three or more years of experience managing network modernization work or system projects of similar scope and complexity.
• Experience as a desktop support technician or equivalent.
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Knowledge of iOS and Android Operating Systems
• Knowledge of VMware WorkspaceOne Mobile Device Manager
• Troubleshoot VMware WorkspaceOne enrollment issues and VMware WorkspaceOne Application Assignment issues.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Knowledge of cloud computing servicemodels SaaS, IaaS, and PaaS, as needed.
• Forbearing, flexible, and supportive
• ACTIVE IAT II Security Plus + Certification
• Provide onsite support in Westover, MA

Responsibilities

• Diagnose and resolve customer reported system incidents, problems, and events.
• Administer accounts, network rights, and access to systems and equipment.
• Troubleshoot system hardware and software.
• Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
• Knowledge of systems administration concepts.
• Knowledge of the operations and processes for incident, problem, and event management.
• Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, GPSs).
• Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.
• Develop a trend analysis and impact report.
• Leverage knowledge of cloud computing servicemodels SaaS, IaaS, and PaaS, as needed.
• Support iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager
• Troubleshoot VMware WorkspaceOne enrollment issues.
• Troubleshoot VMware WorkspaceOne Application Assignment issues.

Skills

Desktop support

iOS & Android

Cloud services (SaaS/IaaS/PaaS)

Troubleshooting

Network administration concepts

Tools

VMware WorkspaceOne

Job description

Quantum Sky is seeking a Desktop Support Level III to join our team at Westover, MA. This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) IT Services.

The role requires diagnosing incidents, managing access, troubleshooting hardware and software, and providing both in-person and remote IT support. Active DoD Secret clearance is required, and on-site presence in Westover is expected.