Senior DoD Service Desk Technician (Secret)

ASRC Federal; Aberdeen (MD); On-site; USD 60,000 - 95,000; Full time

Job summary

ASRC Federal Technology Solutions LLC seeks a Service Desk Technician with an active DoD Secret clearance to support DEVCOM-CBC G-6 at Aberdeen Proving Ground. This senior role delivers Level II IT support across Windows, macOS, iOS, and Android environments via phone, remote, and on-site help.

You will handle escalations, assist VIP users, document actions in the ticketing system, and coordinate with cybersecurity, imaging, and networking teams to ensure rapid resolution and mission continuity.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or 4 additional years of relevant experience.
• 1+ year of IT support or help desk experience in a DoD or federal government environment.
• Experience supporting Windows 11, macOS, iOS, and Android operating systems.
• Experience using an enterprise IT service management ticketing system for logging, tracking, and resolving incidents and service requests.

Responsibilities

• Deliver Level II Mission Support Desk support via phone, remote assistance, and on-site service for DEVCOM-CBC enterprise users.
• Log all calls, emails, and walk-in issues into the DEVCOM-CBC ticketing system, classify, and address issues with priority to VIP users.
• Provide hardware and software support for computers, laptops, printers, peripherals, and workstations across wired and wireless networks.
• Support Windows 11, iOS, Android, and Microsoft Army 365 environments, including mobile devices.
• Coordinate equipment delivery and installation, and maintain OS images as directed by the Mission Support Desk Manager.

Skills

Windows 11 support

macOS support

iOS/Android support

Ticketing system

DoD environment familiarity

Education

Bachelor’s degree in IT/CS

Tools

ServiceNow

Web Help Desk

MDM platforms

Job description

ASRC Federal Technology Solutions LLC seeks a Service Desk Technician with an active DoD Secret clearance to support DEVCOM-CBC G-6 at Aberdeen Proving Ground. This senior role delivers Level II IT support across Windows, macOS, iOS, and Android environments via phone, remote, and on-site help.

You will handle escalations, assist VIP users, document actions in the ticketing system, and coordinate with cybersecurity, imaging, and networking teams to ensure rapid resolution and mission continuity.