Desktop Support Technician Level III

Quantum Sky; Chicopee (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Paid Time Off

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Parental leave

Job summary

Quantum Sky is seeking a Desktop Support Level III to join our team at Westover, MA. This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) IT Services.

The role requires diagnosing incidents, managing access, troubleshooting hardware and software, and providing both in-person and remote IT support. Active DoD Secret clearance is required, and on-site presence in Westover is expected.

Qualifications

• Three or more years of experience managing network modernization work or system projects of similar scope and complexity.
• Experience as a desktop support technician or equivalent.
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Knowledge of iOS and Android Operating Systems
• Knowledge of VMware WorkspaceOne Mobile Device Manager
• Troubleshoot VMware WorkspaceOne enrollment issues and VMware WorkspaceOne Application Assignment issues.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Knowledge of cloud computing servicemodels SaaS, IaaS, and PaaS, as needed.
• Forbearing, flexible, and supportive
• ACTIVE IAT II Security Plus + Certification
• Provide onsite support in Westover, MA

Responsibilities

• Diagnose and resolve customer reported system incidents, problems, and events.
• Administer accounts, network rights, and access to systems and equipment.
• Troubleshoot system hardware and software.
• Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
• Knowledge of systems administration concepts.
• Knowledge of the operations and processes for incident, problem, and event management.
• Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, GPSs).
• Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.
• Develop a trend analysis and impact report.
• Leverage knowledge of cloud computing servicemodels SaaS, IaaS, and PaaS, as needed.
• Support iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager
• Troubleshoot VMware WorkspaceOne enrollment issues.
• Troubleshoot VMware WorkspaceOne Application Assignment issues.

Skills

Desktop support

iOS & Android

Cloud services (SaaS/IaaS/PaaS)

Troubleshooting

Network administration concepts

Tools

VMware WorkspaceOne

Job description

Description

Quantum Sky is searching for a Desktop Support Level III to join our team in Westover, MA. This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Responsibilities:

• Diagnose and resolve customer reported system incidents, problems, and events.
• Administer accounts, network rights, and access to systems and equipment.
• Troubleshoot system hardware and software.
• Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
• Knowledge of systems administration concepts.
• Knowledge of the operations and processes for incident, problem, and event management.
• Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]).
• Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.
• Develop a trend analysis and impact report.
• Leverage knowledge of cloud computing servicemodels Software as Service (SaaS), Infrastructureas a Service (IaaS),andPlatformas a Service (PaaS), as needed.
• Support iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager
• Troubleshoot VMware WorkspaceOne enrollment issues.
• Troubleshoot VMware WorkspaceOne Application Assignment issues.

Qualifications

Required:

• Three or more years of experience managing network modernization work or system projects of similar scope and complexity.
• Experience as a desktop support technician or equivalent.
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Knowledge of iOS and Android Operating Systems
• Knowledge of VMware WorkspaceOne Mobile Device Manager
• Troubleshoot VMware WorkspaceOne enrollment issues and VMware WorkspaceOne Application Assignment issues.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Knowledge of cloud computing servicemodels Software as Service (SaaS), Infrastructureas a Service (IaaS),andPlatformas a Service (PaaS), as needed.
• Forbearing, flexible, and supportive
• ACTIVE IAT II Security Plus + Certification
• Provide onsite support in Westover, MA

Clearance:

• Active DoD Secret clearance

About Quantum Sky

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The hourly range for this position is typically between $25-$27/HR. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it.

At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky?

Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.