Dynamic Desktop Support Engineer (Onsite & Remote)

Ampcus Inc; Albuquerque (NM); On-site; USD 60,000 - 80,000; Full time

Job summary

Ampcus Inc. is seeking a Desktop Support Engineer to join their Albuquerque team. This role involves providing Level 2 IT support, troubleshooting desktop and laptop issues, and managing hardware configurations. The ideal candidate will have at least 5 years of experience in IT support with strong communication and customer service skills. Responsibilities include maintaining documentation and providing remote user support. The position offers a dynamic environment focused on enabling employees to succeed with excellent technical assistance.

Qualifications

• Minimum 5 years of relevant experience in Level 2 IT support.
• Strong troubleshooting experience with hardware devices.
• Excellent customer service and communication skills.

Responsibilities

• Provide Level 2 IT support for desktops and laptops.
• Diagnose and troubleshoot workstation and server issues.
• Test, configure, and install IT equipment and software.

Skills

Troubleshooting experience with desktops

Customer service skills

Ability to manage multiple priorities

Analytical skills

Problem-solving abilities

Tools

ServiceNow

Microsoft Teams

Nextthink

SCCM

Jamf

Zoom

Job description

Ampcus Inc. is seeking a Desktop Support Engineer to join their Albuquerque team. This role involves providing Level 2 IT support, troubleshooting desktop and laptop issues, and managing hardware configurations. The ideal candidate will have at least 5 years of experience in IT support with strong communication and customer service skills. Responsibilities include maintaining documentation and providing remote user support. The position offers a dynamic environment focused on enabling employees to succeed with excellent technical assistance.