Senior Desktop Support Specialist — Tech Operations

encore; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Monthly incentives

Annual bonus

Healthcare insurance

Paid time off

Tuition assistance

Job summary

Encore Capital Group is seeking a Sr. Associate - Desktop Support to provide dedicated technology infrastructure support to business units. The role focuses on day-to-day execution and is 100% transactional.

Responsibilities include delivering quick tech support and ensuring smooth business operations while leveraging tools like SCCM and AD, with opportunities for growth through training and recognition programs.

Qualifications

• Traditional desktop support experience with Windows-based environments.
• Experience supporting end-user devices and peripherals.
• Ability to follow guidelines and resolve problems.

Responsibilities

• Provide quick and efficient technical support without disruption to business flow.
• Supply technology infrastructure support to business units.

Skills

Windows 7

Microsoft Office 2010

AS400

PBX Administration

Microsoft SCCM

Malware/Virus protection

Active Directory

Video Conferencing

Guideline adherence

Education

Bachelor's degree in Computer Science / Information Systems / IT / Software Engineering

Master's degree in Computer Science / Information Systems / IT / Software Engineering

Tools

Windows OS

SCCM

Job description

Encore Capital Group is seeking a Sr. Associate - Desktop Support to provide dedicated technology infrastructure support to business units. The role focuses on day-to-day execution and is 100% transactional.

Responsibilities include delivering quick tech support and ensuring smooth business operations while leveraging tools like SCCM and AD, with opportunities for growth through training and recognition programs.