Senior Desktop Support Specialist - IT Service Lead

PIH Health; Whittier, Northern (CA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

PIH Health is seeking a Senior Desktop Support Analyst to serve as the first point of contact for internal customers facing technical issues, handling incidents and service requests across IT support, systems, hardware and software.

You will utilize the knowledge base, perform additional research, and contribute to runbooks and documentation to improve support quality and accessibility for users and IT staff.

Qualifications

• Experience in IT help desk or desktop support.
• Strong written and verbal communication skills.
• Ability to research and document resolutions.

Responsibilities

• Serve as the first point of contact for internal customers with technical issues.
• Assist with incidents and service requests related to IT support, systems, hardware and software.
• Review knowledge base, update runbooks, and document solutions for future use.

Skills

Customer support

Problem solving

Documentation

Job description

PIH Health is seeking a Senior Desktop Support Analyst to serve as the first point of contact for internal customers facing technical issues, handling incidents and service requests across IT support, systems, hardware and software.

You will utilize the knowledge base, perform additional research, and contribute to runbooks and documentation to improve support quality and accessibility for users and IT staff.