Desktop Support Analyst - Associate, Los Angeles

PIH Health; Los Angeles (CA); Hybrid; USD 52,000 - 78,000; Full time

Job summary

PIH Health is seeking a desktop support analyst to be the first point of contact for internal customers with IT issues. You will assist users, provision access, install software, and resolve incidents, while leveraging knowledge bases and updating runbooks.

The role supports the PIH Health regional network and hospital facilities. The position focuses on delivering effective IT support across hardware, software, and services, with an emphasis on patient care systems and organizational IT

Responsibilities

• First point of contact for internal customers with IT issues (incidents and service requests).
• Assist users by provisioning access, installing software and services, and resolving incidents.
• Review and suggest corrections to runbooks; document knowledge gaps and additional materials.

Job description

The Desktop support analyst role is the first point of contact for internal customers facing technical issues. This role assists users who contact the Service Desk with incidents and service requests related to IT support, systems, hardware, software; also supports a variety of other requests. In addition, the role is expected to directly fulfill service requests, including but not limited to provisioning access, installing software and services, and resolve incidents. The Desktop support analyst utilizes the existing knowledge base documentation wherever possible and conducts additional research. This role evaluates the accuracy of existing runbooks, suggests corrections as needed, identifies knowledge gaps, and provides additional documentation whenever possible.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.