Desktop IT Support Specialist - Incident Champion

PIH Health; Los Angeles (CA); Hybrid; USD 52,000 - 78,000; Full time

Job summary

PIH Health is seeking a desktop support analyst to be the first point of contact for internal customers with IT issues. You will assist users, provision access, install software, and resolve incidents, while leveraging knowledge bases and updating runbooks.

The role supports the PIH Health regional network and hospital facilities. The position focuses on delivering effective IT support across hardware, software, and services, with an emphasis on patient care systems and organizational IT

Responsibilities

• First point of contact for internal customers with IT issues (incidents and service requests).
• Assist users by provisioning access, installing software and services, and resolving incidents.
• Review and suggest corrections to runbooks; document knowledge gaps and additional materials.

Job description

PIH Health is seeking a desktop support analyst to be the first point of contact for internal customers with IT issues. You will assist users, provision access, install software, and resolve incidents, while leveraging knowledge bases and updating runbooks.

The role supports the PIH Health regional network and hospital facilities. The position focuses on delivering effective IT support across hardware, software, and services, with an emphasis on patient care systems and organizational IT