SENIOR DESKTOP SUPPORT SPECIALIST

Staffing Solutions USA, Inc.; New York (NY); On-site; USD 110,000 - 125,000; Full time

Job summary

Staffing Solutions USA, Inc. is seeking a Senior Desktop Support Specialist for a banking client in New York City. The role is full-time and office-based, five days a week in NYC.,

You will be the primary contact for end-user IT issues, support Windows 10/11, Office 365, VPN, and market data tools, and assist executive staff in a fast-paced financial environment.

Qualifications

• 2–4 years IT support with strong customer-facing experience
• ServiceNow incident management experience
• Proficiency with Windows 10/11 and Office 365
• SCCM/Endpoint Manager experience
• Troubleshooting desktops, laptops, and peripherals
• Ability to work in a fast-paced environment under pressure
• Experience supporting exec-level users is a plus
• Financial/brokerage environment preferred

Responsibilities

• Serve as the first point of contact for customers needing technical assistance
• Must work East Coast Market hours
• Manage trouble calls via ticketing system, phone, remote, and desk-side visits
• Troubleshoot hardware, Windows 10/11, and application issues
• Install and upgrade software, set up hardware, and configure systems and apps (Office 365, VPN, printers)
• Install and manage spyware/malware tools
• Support market data feeds and related systems
• Provide first-level network support for wireless and wired configurations
• Basic Active Directory understanding at OU level
• Troubleshoot Cisco phones and video conferencing

Skills

Windows 10/11 support

Active Directory basics

ServiceNow

End-user support

Troubleshooting

Networking (WiFi/Wired)

Tools

Microsoft Office 365

SCCM/Endpoint Manager

VPN configuration

Job description

SSUSA Job #1132: SENIOR DESKTOP SUPPORT SPECIALIST

Job Description

SENIOR DESKTOP SUPPORT SPECIALIST One of our financial clients in NYC is seeking a Senior Desktop Support Specialist to join their technology team. This is a full-time, permanent position, 5 days per week in the office in NYC..

Duties & Responsibilities:

• Serve as the first point of contact for customers needing technical assistance.
• Must work East Coast Market hours
• Manage trouble calls via our ticketing system, phone, remote, and desk-side visits to ensure courteous, timely, and effective resolution of end-user issues
• Troubleshoot hardware, Windows 10, Windows 11, and application issues
• Install and upgrade software, set up hardware, and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, biometric, data encryption, VPN/WIFI configuration, and firmware updates for deskside equipment such as Cisco phones
• Install and manage Spyware/Malware tools
• Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay
• Provide first-level network support and troubleshooting for both wireless and wired configurations
• A basic understanding of Active Directory at the Organization Unit level
• Troubleshoot Cisco Phone systems /Video conference

Requirements & Qualifications:

• Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support.
• Experience with incident management/ticketing system like ServiceNow
• Proficiency in current protocols, operating systems, and standards, including Windows 10, Windows 11, Microsoft/Office 365
• Experience with System Center Configuration Manager/Endpoint Manager
• Experience with patch management and application deployment
• Expertise in troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones, and WIFI devices
• Ability to thrive in a fast-paced environment and work effectively under pressure
• Experience providing ongoing support to C-suite executives
• Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred

Job Location New York City

Position Type Permanent

Salary Range 110K-125K

Staffing Solutions USA P.O. Box 113344, Stamford, CT 06911 p: 212.972.5100 [e-mail]
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