Senior Desktop Support Lead - Windows & Enterprise IT
KBR Careers
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Benefits offered by this job
Job summary
KBR is seeking a Senior IT Customer Support Analyst, Desktop Support to provide advanced technical support and leadership across a complex enterprise computing environment. This role serves as a senior escalation resource for desktop, endpoint, and end-user support services while helping ensure the timely resolution of incidents and service requests in accordance with established service level objectives.
The successful candidate will mentor staff, drive process improvements, and coordinate with
Qualifications
- 5+ years enterprise desktop support experience.
- Experience in a Microsoft-based environment.
- Leadership, mentoring, or supervisory experience.
- Experience with cross-functional incident management and service delivery.
Responsibilities
- Serve as senior escalation resource for desktop, endpoint, and user issues.
- Lead and coordinate daily activities of support staff across locations.
- Mentor junior technicians and drive process improvements.
- Prepare service delivery reports and operational dashboards.
- Maintain asset inventories and runbooks.
- Provide on-call and VIP support as required.
Skills
Education
Job description
KBR is seeking a Senior IT Customer Support Analyst, Desktop Support to provide advanced technical support and leadership across a complex enterprise computing environment. This role serves as a senior escalation resource for desktop, endpoint, and end-user support services while helping ensure the timely resolution of incidents and service requests in accordance with established service level objectives.
The successful candidate will mentor staff, drive process improvements, and coordinate with
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