Help Desk Technician: Grow into Systems Admin (On-Site)

Green Key Resources; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Green Key Resources is seeking a Help Desk Technician to provide Level 1/2 support in a fast-paced on-site environment in New York. You will assist end users, troubleshoot Windows workstations, and manage Microsoft 365 apps while collaborating with an engineering team on deployments and migrations.

The ideal candidate has 1–3 years of help desk or MSP experience, strong Microsoft 365 and basic networking skills, and excellent communication. Local travel to client sites is possible as needed.

Qualifications

• BS degree in IT or a related field is required.
• 1–3 years’ help desk or MSP experience is essential.
• Strong knowledge of Microsoft 365 admin capabilities.
• Solid fundamentals in Windows 10/11 and basic networking.

Responsibilities

• Provide Level 1/2 technical support via phone, email, remote tools, and on-site visits.
• Troubleshoot and resolve issues with Windows workstations, laptops, printers, and peripherals.
• Manage Microsoft 365 apps including Exchange Online, Teams, SharePoint, and Intune.
• Perform basic networking tasks such as VLAN configuration, DHCP/DNS management, and WiFi setup.
• Configure and deploy new user setups, hardware, and software.
• Document tickets, resolutions, and client environments comprehensively for future reference.
• Assist with small-scale projects, including migrations, upgrades, and rollouts, ensuring successful implementation.
• Escalate complex technical issues to senior engineers when necessary for timely resolution.

Skills

Customer service

Troubleshooting

Windows OS

Microsoft 365

Communication

Detail oriented

Remote tools

Education

Bachelor of Science in IT or related field

Tools

Microsoft 365 Administration

Active Directory

PowerShell

Azure AD

Networking basics

RMM/PSA tools

VPNs

Job description

Green Key Resources is seeking a Help Desk Technician to provide Level 1/2 support in a fast-paced on-site environment in New York. You will assist end users, troubleshoot Windows workstations, and manage Microsoft 365 apps while collaborating with an engineering team on deployments and migrations.

The ideal candidate has 1–3 years of help desk or MSP experience, strong Microsoft 365 and basic networking skills, and excellent communication. Local travel to client sites is possible as needed.