Senior Desktop Support Engineer - Windows/macOS/Linux

Insight Global; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Insight Global is seeking a Desktop Support Engineer in Austin, TX to serve as the primary IT support resource for employees. You will support Windows, macOS, and Linux environments, troubleshoot hardware and software, and assist with conference room tech and remote support.

You will collaborate with engineering teams to support development environments, create documentation, and drive scalable IT support standards while delivering exceptional customer service to a growing workforce.

Qualifications

• 3-6+ years of desktop support, systems support, or end-user computing experience.
• Experience supporting Windows, macOS, and Linux environments.
• Strong hardware troubleshooting experience across laptops, desktops, printers, docking stations, and peripherals.
• Experience supporting Microsoft 365 applications.
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN troubleshooting, and wireless networking.
• Experience with Active Directory user administration and access management.
• Strong customer service and communication skills.
• Ability to troubleshoot and resolve escalated support issues independently.
• Experience creating technical documentation and standardized support processes.
• Experience supporting engineering or software development teams.
• Experience with AWS, Oracle Cloud, or other cloud platforms.
• Experience with SCCM, Intune, or deployment/imaging solutions.
• Exposure to automation tools such as Ansible or Puppet.
• Experience supporting source control/version control systems (Git, GitLab, GitHub, etc.).
• Network administration experience involving switches, firewalls, or routers.

Responsibilities

• Serve as the primary IT support resource for employees in the Austin office.
• Provide support for Windows, macOS, and Linux workstations and laptops.
• Troubleshoot hardware, operating system, software, and application-related issues.
• Support conference room technology, printers, peripherals, docking stations, and AV equipment.
• Provide remote support to offsite employees.
• Perform laptop provisioning, imaging, deployment, and onboarding for new hires.
• Configure and support MFA, account access, Active Directory, and collaboration tools.
• Troubleshoot networking issues including Wi-Fi, VPN connectivity, DNS, DHCP, and TCP/IP-related problems.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, Excel, Word, and PowerPoint.
• Partner with engineering teams to support development environments, workflows, and technical toolsets.
• Create and maintain documentation, knowledge base articles, and standard operating procedures.
• Drive process improvements and help establish scalable IT support standards.
• Escalate issues to global IT teams and third-party vendors as needed.
• Monitor endpoint health and support security compliance initiatives.

Skills

Desktop support

Windows

macOS

Linux

Active Directory

Microsoft 365

Networking

Documentation

Troubleshooting

Tools

SCCM

Intune

Freshdesk

Halo

Job description

Insight Global is seeking a Desktop Support Engineer in Austin, TX to serve as the primary IT support resource for employees. You will support Windows, macOS, and Linux environments, troubleshoot hardware and software, and assist with conference room tech and remote support.

You will collaborate with engineering teams to support development environments, create documentation, and drive scalable IT support standards while delivering exceptional customer service to a growing workforce.