Desktop Support Analyst

American IT Staff; Des Moines (IA); On-site; USD 70,000 - 90,000; Full time

Job summary

American IT Staff in Des Moines, Iowa is seeking a skilled engineer for their End User Technology Desktop Engineering Team. The role involves managing SCCM and Intune environments, performing desktop builds, monthly patching, and handling tier 3 troubleshooting.

As a member of the team, you will lead projects, ensure effective communication, and design new solutions for desktop automation. Ideal candidates will have strong experience with Windows 10/11 support and SCCM administration.

Qualifications

• Experience with SCCM for patching, packaging, and deployment.
• Strong Windows 10/11 support experience.
• Knowledge in Azure and desktop automation.

Responsibilities

• Manage and administer SCCM and Intune environment.
• Drive desktop builds and monthly patching.
• Document processes and continuously improve desktop automation.

Skills

SCCM Administrator

Windows 10/11 support

Azure

Application packaging

Strong communication skills

Tools

ServiceNow

Intune

MSI/MSIX

Job description

• This position is part of the End User Technology Desktop Engineering Team, which is responsible for managing and administrating SCCM and Intune environment.
• This will include but not be limited to desktop builds, monthly patching, packaging applications for deployment in SCCM, and tier 3 desktop troubleshooting.
• The position will participate in medium to large-scale projects affecting the entire company. A
• As an engineer you will provide technical leadership and vision for the technologies that you are responsible for.
• Teamwork is a strength as is the ability to work independently.
• Ability to respond rapidly to incidents and strong communication skills are a must.
• Some key requirements are: SCCM Administrator Plan Upgrade, changes or implementation of System Center Configuration Manager component software packaging and deployment through SCCM OSD (Operating System Deployment) using task sequence.
• SCCM infrastructure support, software update deployment to workstation, third‑party update deployment (Ivanti).
• Administrative services, ticket management and operation maintenance (ServiceNow experience preferred). Knowledge on Intune, knowledge on Autopilot device policy management.
• Design and implement new solutions for desktop automation including desktop build, application packaging and deployment, patching, virtual desktop.
• Application packaging and deployment automation to Windows 10/11 desktops including but not limited to MSI and MSIX for Windows devices.
• Automated deployment/implementation of various vendor software to desktops. Documenting processes and assuring continuous review of processes for maintenance and process improvement.
• Manage and implement monthly and immediate (zero‑day) patches for corporate end user devices running Windows Desktop 10/11 using System Center as well as vendor‑based patching mechanisms.
• This will include documenting process and assessing process for continuous improvement, Azure Virtual Desktop management along with the Senior Engineer to deploy, automate, maintain, and troubleshoot issues.
• Maintain and develop Autopilot build and imaging process of corporate end user devices specifically for Windows 10/11 desktops. Work in ticketing system to manage issues and report solutions. General troubleshooting of issues with Windows 10/11 desktop deployments and level 3 incidents that may occur from time to time.
• May require contacting and working with Microsoft or other vendor support. Additional experience in Active Directory Group Policy utilization a plus.

Additional Information

Mandatory Skill

• SCCM – Patching & packaging
• Windows 10/11 support

Good To have Skill- Azure must needed