Senior Desktop Administrator – Mac/Windows (On-Site)

atek s.r.o.; Rockville (MD); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

Paid time off

Professional development opportunities

Job summary

A-TEK, Inc. in Rockville, MD is seeking an A+ certified Senior Desktop Administrator with Mac and Windows expertise to deliver hands-on technical support for federal health agency customers.

The team supports approximately 900 users across multiple buildings on campus. You will troubleshoot desktops, laptops, iPhones/iPads, and peripherals in a cross-platform environment, maintain security requirements, and work within ServiceNow to document work.

Qualifications

• Minimum of 4 years of related experience in Microsoft and Apple endpoint management.
• Demonstrated proficiency in configuring, troubleshooting and supporting Apple mobile devices.
• Troubleshooting experience with Windows 10/11 and Mac OS X in an Active Directory enterprise environment.
• Experience with mobile devices, including iPhone and iPad.

Responsibilities

• Provide on-site and remote technical support for desktop computers and peripherals in a cross-platform environment.
• Troubleshoot, repair, and install hardware, software, and operating systems for Mac and Windows.
• Provide support of client computing hardware including hard drive, memory, and peripheral connections.
• Provide support for iPhones and iPads.
• Set up and configure workstations with security requirements and directives.
• Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices.
• Help clients with general operation of standard supported software.
• Consult with clients and team members to provide hardware and software recommendations.
• Work within ServiceNow to document all work performed and communication with clients.
• Prepare equipment for surplus, including secure removal of data.

Skills

Endpoint management

Apple devices

Windows 10/11

Mac OS X

Customer service

On-site support

ServiceNow

Active Directory

Tools

ServiceNow

Active Directory

Job description

A-TEK, Inc. in Rockville, MD is seeking an A+ certified Senior Desktop Administrator with Mac and Windows expertise to deliver hands-on technical support for federal health agency customers.

The team supports approximately 900 users across multiple buildings on campus. You will troubleshoot desktops, laptops, iPhones/iPads, and peripherals in a cross-platform environment, maintain security requirements, and work within ServiceNow to document work.