Senior Design Program Leader - Remote & Equity

ServiceNow; United States; Remote; USD 191,000 - 334,000; Full time

Benefits offered by this job

Health plans

Flexible spending accounts

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a senior Program Manager to partner with the Design VP and leadership, driving alignment, planning, and execution across design and cross‑functional teams. The role focuses on scaling the design organization and delivering end‑to‑end product development programs with strong UX advocacy.

Responsibilities include shaping narratives for executive audiences, managing risks, and implementing scalable processes to improve efficiency and outcomes.

Qualifications

• BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.
• Experience working on and managing large projects or programs with cross‑functional teams.
• Deliver solutions and strategies while mitigating or removing obstacles.
• Experience utilizing software to keep projects organized, track metrics, and report on progress

Responsibilities

• Serve as a strategic partner to the Design VP and their leadership team, driving team communications, operating cadences, and actionable plans that improve alignment, execution, and organizational effectiveness.
• Drive executive-level planning and organizational alignment by identifying risks, surfacing opportunities, shaping narratives, and enabling informed decision‑making across design and cross‑functional leadership teams.
• Lead organizational initiatives that improve clarity, alignment, and effectiveness across teams, ensuring the design organization can scale successfully through growth, transformation, and changing business priorities.
• Lead cross‑functional product development programs from strategy through delivery, applying a strong understanding of the product development lifecycle while advocating for Design and UX priorities, quality, and impact.
• Operates with a high‑degree of autonomy, seeks to address long‑standing organizational opportunities, and effects change within our Experience Team and our cross‑functional partner orgs. To address organizational opportunities, you’ll define an end‑to‑end plan, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness.
• You’ll implement scalable processes or solutions to effectively plan and manage multiple UX projects to meet our objectives.
• Contribute to the development of the program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program.
• Identify connections and reconcile possible collisions between different product offerings, features, and platforms.
• Ensure transparency, alignment and clear communication of program status and overall resourcing across the portfolio to key product development stakeholders.

Skills

Program management

Cross-functional leadership

Strategic planning

Change management

Education

BA/BS degree in Business Management or CIS/MIS/OIM or equivalent

Job description

ServiceNow is seeking a senior Program Manager to partner with the Design VP and leadership, driving alignment, planning, and execution across design and cross‑functional teams. The role focuses on scaling the design organization and delivering end‑to‑end product development programs with strong UX advocacy.

Responsibilities include shaping narratives for executive audiences, managing risks, and implementing scalable processes to improve efficiency and outcomes.