Senior Dental Receptionist

Columbia University Irving Medical Center; New York (NY); On-site; USD 33,000 - 46,000; Full time

Job summary

The Senior Dental Receptionist at Columbia University Irving Medical Center provides administrative and front-desk support for the dental clinic. Responsibilities include scheduling, patient assistance, payment processing, and accurate recordkeeping in EPIC.

Qualifications include 2 years of college or secretarial training with 1–2 years related experience; a Bachelor's degree is desirable. Bilingual English/Spanish is a plus, and confidentiality is essential.

Qualifications

• Two years of college or secretarial training plus 1–2 years related experience.
• Bachelor’s degree is desirable; bilingual English/Spanish is a plus.
• Experience with clinic scheduling, charting, and billing systems.

Responsibilities

• Complete patient check-in and check-out procedures.
• Review and discuss treatment plans with patients and post payments in EPIC.
• Verify insurance eligibility and review billing information in EPIC.
• Schedule appointments and referrals in EPIC and manage changes.
• Provide patient reception and respond to inquiries.
• Maintain accurate patient demographic and financial records.

Skills

Communication skills

People skills

Confidentiality

Follow-through

Education

Two-year college

Bachelor's degree desired

Tools

EPIC

Billing software

Job description

Clerical Grade 4

• Job Type: Support Staff - Union
• Bargaining Unit: SSA
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $28.68-$28.68

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Senior Dental Receptionist provides administrative and front-desk support to assigned clinical providers and the dental clinic area. Responsibilities include scheduling appointments, assisting patients, processing payments, maintaining accurate records, and performing related administrative functions.

Responsibilities

• Complete patient check-in/check-out procedures.
• Will review and discuss treatment plans with patients, posting payments and verify financial data in EPIC.
• Verify insurance eligibility and review billing and collection information in EPIC.
• Schedule patient appointments and process scheduling requests, including schedule adjustments, active requests, and referrals in EPIC.
• Provide patient reception, registration, and assist with responding to patient inquiries.
• Run and review daily scheduling reports and correct routine updates as needed.
• Enter and verify patient demographic and financial information in EPIC.
• Complete patient reimbursement insurance forms.
• Establish and maintain effective working relationships with patients, staff, students, faculty, and clinical providers.
• Perform other related administrative duties as assigned.

Minimum Qualifications

• Two years (2) of college or completion of secretarial school or equivalent business experience plus a minimum of one (1) to two (2) years related experience.

Preferred Qualifications

• Bachelor's degree is desirable. Experience handling payments and computer data entry Bilingual - English and Spanish skills a plus.

Other Requirements

• Knowledge of clinic computerized scheduling/chart/billing system.
• Maintain confidentiality of protected health information and other sensitive information.
• Must abide by "Principles of Behavior."
• Must be extremely personable and possess excellent communication skills.
• Must also exhibit strong follow-through, establish and maintain effective working relationships with staff, students, and faculty, and maintain confidentiality of protected health and sensitive information.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.