Clin Svc Representative II

University Of Florida; Town of Florida (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health plans

Dental plans

Vision plans

Retirement / pension plans

Paid holidays

Job summary

The University of Florida is hiring a Clinical Service Rep II in Dade, FL for a full-time staff position. The role supports patient scheduling, enrollment, and front desk operations within the dental clinic, ensuring accurate data entry and excellent customer service.

Responsibilities include managing demographic and insurance information, obtaining authorizations, and coordinating appointments with residents and faculty. UF offers comprehensive health plans and benefits for eligible staff.

Qualifications

• High school diploma or equivalent and two years of relevant office experience.
• Appropriate college coursework or vocational/technical training may substitute for the required experience.

Responsibilities

• Arranges care: schedules patient appointments and obtains records and studies; sets up new patients in Axium.
• Gathers and verifies patient information including demographics and insurance; obtains authorization for clinical care; enters scheduling data into Axium.
• Greets patients at point of service; collects deductibles, co-payments, or deposits; provides forms and verifies signatures and codes.
• Coordinates 24-hour appointment confirmations and recalls; liaises with residents, faculty and patients; coordinates labs and case recalls.
• Resolves insurance or patient transaction errors with the COD Business Office.
• Fill in for other front office positions as needed.

Skills

Customer service

Scheduling

Office administration

Axium system

Education

High school diploma or equivalent

Tools

Axium

Job description

Job no: 541599
Work type: Staff Full-Time
Location: Dade
Categories: Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Dentistry
Department: 34060500 - DN-HIALEAH

Classification Title:

Clinical Service Rep II

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description

• Arranged Care – Schedules patient appointments and obtains prior dental records and studies if appropriate. Arranges for special needs when applicable. Obtains initial patient insurance and demographic information. Sets up new patients in Axium. Must have thorough knowledge of clinic policies and procedures. Know policy for accepting patients into clinic; provide excellent customer service and inform perspective patients of procedures and eligibility requirements to become a clinic patient.
• Enrollment and Authorization – Gathers and/or verifies patient information including demographics, insurance coverage and financial status. Obtains authorization for clinical care and procedures. Enters all scheduling information into Axium system.
• Point of Service Operations – Greets patients and confirms appointments. Identifies and collects deductibles, co-payments or deposits on services. Provide registration forms, release forms, and other forms to patients for signature. Explains and satisfies any necessary patient signature requirements. Insures proper insurance, discount, patient type codes, etc. are recorded as appropriate. Input patient demographic, insurance, and registration information into Axium, the patient accounting system. On all patient visits, verify accuracy of demographic information and update the patient transaction records.
• Confirm appointments 24 hours in advance; appointment book coordination with residents, faculty and patients; and laboratory coordination of cases, patient appointments and recall. Initiates calls to schedule recall and recare appointments.
• Researches and works in conjunction with the COD Business Office to resolve any insurance or patient transaction or financial account errors.
• Fill in for other front office positions as needed.

$17.50 - $19.00/hr, commensurate with education/experience

The University of Florida offers low-cost State Health plans, a number of Dental plans to fit you and your family’s needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.

Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.

UF provides a variety of leave programs including vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, eight full weeks of leave over a 24-month period.

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Preferred

• College degree
• Two years of appropriate dental office experience.
• Knowledge of all phases of dental treatment.
• Ability to set priorities; attention to detail; plan, organize and perform work assignments; practice time management;
• Establish and maintain effective working relationships with other;
• Know and practice clinic efficiency.

Health Assessment Required

Health Assessment Required: Yes

Advertised: 02 Oct 2026 Eastern Daylight Time
Applications close: 09 Oct 2026 Eastern Daylight Time

The University of Florida is an Equal Employment Opportunity Employer.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position is eligible for veteran’s preference.