Senior Demo Operations Lead

CRI; San Leandro (CA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

CRI is seeking a Senior Demo Project Coordinator to own end-to-end demo project coordination. You will lead day-to-day execution, manage client communications, and schedule field teams while maintaining accurate documentation and records.

The role blends administrative duties with hands-on warehouse work and requires informal leadership to Installation Project Coordinators. A Flexible Workplace policy supports hybrid in-office presence in San Leandro, three days weekly after onboarding and four

Qualifications

• 5+ years in project coordination, demo/furniture operations, or related fields.
• Ability to lead execution on multiple projects and coach others.
• Detail-oriented, organized, flexible, service-oriented, able to multi-task.
• Excellent written and verbal communication; primary client contact.
• Proficiency with Microsoft Office 365 (Word, Excel) and inventory systems.
• Bachelor's degree preferred.
• Physical ability to inspect, move, lift up to 50 lbs; office/warehouse work.
• Willingness to travel between facilities and projects.

Responsibilities

• Serve as the operational lead for day-to-day execution of the Demo Program.
• Be the main client contact for demo projects, managing professional communication.
• Create daily work orders for the demo field team.
• Email receiving reports and report/demo damages to clients.
• Upload documentation into work orders and master folders promptly.
• Anticipate downstream impacts and resolve scheduling and coordination obstacles.
• Provide informal leadership and coaching to Installation Project Coordinators.
• Support audits and data validation and look for process improvements.
• Balance administrative duties with warehouse tasks to care for demo inventory.

Skills

Project coordination

Leadership (informal)

Communication

Time management

Resource management

Customer service

Multitasking

Problem solving

Education

Bachelor's degree preferred

Tools

Microsoft Office 365

SnapTracker

AXWrap

IQ Coordinator

Excel

Job description

CRI is seeking a Senior Demo Project Coordinator to own end-to-end demo project coordination. You will lead day-to-day execution, manage client communications, and schedule field teams while maintaining accurate documentation and records.

The role blends administrative duties with hands-on warehouse work and requires informal leadership to Installation Project Coordinators. A Flexible Workplace policy supports hybrid in-office presence in San Leandro, three days weekly after onboarding and four