Remote Senior Project Coordinator: Data-Driven Ops Lead

Donlin, Recano & Company, Inc.; Oregon; Hybrid; USD 30,000 - 48,000; Full time

Job summary

Donlin, Recano & Company, Inc. is seeking a Senior Project Coordinator for a remote role within the Operations team.

You will assist the Senior Project Manager with project tasks, manage case work, and help implement detailed project plans while maintaining thorough documentation and timely updates. The role requires the ability to handle multiple tasks in a fast-paced environment, strong communication, and attention to detail.

Qualifications

• Bachelors’ degree in related field or discipline preferred
• 3-5 years Project Coordinator or Paralegal experience
• Financial, insurance, and legal industry experience preferred
• Demonstrate a high degree of productivity while handling multiple tasks
• Fast-paced, deadline-oriented work environment experience
• Excellent written, verbal, communication, and research skills
• Flexible to adapt and act quickly when urgent matters require it
• Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies
• Project a positive, professional image toward clients, vendors and staff in all interactions and situations
• Aggressive problem diagnosis and creative problem-solving skills
• Excellent attention to detail
• Practices time management skills
• Must be an independent worker
• Maintain the highest level of confidentiality
• Problem analysis and problem resolution at both a strategic and functional level
• Excellent computer skills including all MS Office applications (Word, Excel, Outlook, PowerPoint)
• Must be authorized to work in the United States without sponsorship

Responsibilities

• Assist Senior Project Manager with tasks including TIN Matching and manual check reissues
• Support case management company-wide by performing skip traces, assisting with escalated claimant communication situations, helping with IVRs and social media and organizing the company’s document retention initiative
• Directly support the management of cases with Project Management staff
• Assist with implementing the detailed project plan to monitor and track progress
• Create and maintain comprehensive project documentation, including but not limited to a timely update of statuses, deadlines, tasks ownership, etc.
• Monitor and communicate the status of projects with respect to milestones, schedule commitments
• Assist with the coordination of internal resources and third parties/vendors for the flawless execution of projects
• Assist with the creation and execution of case invoices
• Review the documentation pertaining to settlement agreements, ensuring a full and deep understanding of the case
• Assist with the processing, deduplication, normalization, optimization, and analysis of large amounts of data, include the preparation of requisite reports
• Inform and educate project coordinators of the team on all aspects pertaining to specific cases
• Mentors and assists with onboarding, training, and development of Project Coordinator staff
• Assists with the creation and development of business processes, upon request of Senior Project Manager
• Ensure all claims and incoming correspondence are processed timely and accurately according to settlement agreements
• Assist with the processing, deduplication, normalization, optimization, and analysis of large amounts of data, include the preparation of requisite reports
• Review claims and supporting documentation to determine eligibility of claim
• Assist with the drafting and formatting of claim forms, notices and any other required documents
• Follow adjudication policies and procedures to ensure proper payment of claims and or placement in appropriate program
• Research and respond to notice packet request timely and accurately
• Resolve problems resulting from claims adjudication
• Assist project management staff with the distribution of settlement benefits to eligible claimants, including post distribution services, as needed
• Protect the secrecy of confidential information qualifications
• Maintain high level of customer service to clients and claimants while positively representing the organization
• Develop into the role of a subject matter expert to advise and guide team on project best practices
• Continually work toward strengthening industry knowledge and all relevant applications
• Communicate regularly and effectively with all colleagues
• Exhibit a very organized approached and superior attention to details
• Meet regularly with managers to provide feedback and facilitate communication
• Adhere to all business processes while performing tasks
• Able to take on new tasks and responsibilities as needed
• Perform other work-related duties as assigned by management

Skills

Communication

Time management

Attention to detail

Problem solving

Multitasking

Written/verbal communication

Independent worker

Confidentiality

Organizational skills

Research skills

Education

Bachelor's degree in related field

Tools

MS Office (Word, Excel, Outlook, PowerPoint)

Job description

Donlin, Recano & Company, Inc. is seeking a Senior Project Coordinator for a remote role within the Operations team.

You will assist the Senior Project Manager with project tasks, manage case work, and help implement detailed project plans while maintaining thorough documentation and timely updates. The role requires the ability to handle multiple tasks in a fast-paced environment, strong communication, and attention to detail.