Senior Delivery Engineer, Conversational AI — Remote (Americas)

Verbio; EE. UU.; A distancia; USD 140.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote contractor

Descripción de la vacante

Verbio is seeking a senior engineer to lead technical deployments of conversational AI and speech technology across the Americas. You will install and configure solutions in customer environments or cloud, diagnose production issues, and guide projects to positive customer outcomes.

The role is customer-facing and requires deep Linux and communications expertise. You will collaborate with customers and distributed engineering teams, read source code when needed, and ensure integrations using

Formación

• Degree or equivalent in telecommunications or computer engineering.
• 8+ years Unix/Linux server administration experience.
• 5+ years with a protocol such as SIP, RTP, HTTP, WebSockets or REST APIs.
• 5+ years scripting experience (Bash, Python, or Perl).
• Experience with AWS, Google Cloud or Azure.
• Strong communication skills; high English and Spanish proficiency.
• Familiarity with contact center technologies such as telephony, PBX, IVR, or CTI.

Responsabilidades

• Lead deployment of software solutions in customer premises or cloud environments.
• Troubleshoot technical issues and support systems after deployment.
• Coordinate with customers and distributed teams to keep implementations on track.
• Apply knowledge of telephony and communications protocols to complex integrations.
• Read source code when needed to investigate issues and support product teams.
• Deliver professional services with a focus on customer satisfaction and business outcomes.

Conocimientos

Unix/Linux admin

Bash/Python/Perl

Customer communication

English & Spanish

Telecom protocols

Educación

Telecom/Computer Eng degree

Herramientas

AWS

Google Cloud

Azure

Git

CI/CD

Terraform

Kubernetes

Descripción del empleo

Verbio is seeking a senior engineer to lead technical deployments of conversational AI and speech technology across the Americas. You will install and configure solutions in customer environments or cloud, diagnose production issues, and guide projects to positive customer outcomes.

The role is customer-facing and requires deep Linux and communications expertise. You will collaborate with customers and distributed engineering teams, read source code when needed, and ensure integrations using