Senior Defined Benefit Operations Lead

Conduent, Inc.; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Retirement savings plan

Paid holidays

PTO

Job summary

Conduent, Inc. is seeking a Senior Defined Benefit Operations Analyst to support the administration of Defined Benefits pension plans.

The role acts as an SME for client requirements and leads change initiatives through the full project lifecycle, coordinating with clients and internal teams to ensure high-quality service delivery. The candidate will leverage advanced Excel and SQL skills to manage participant data, eligibility, and processing quality, while mentoring junior analysts and

Qualifications

• Defined Benefits pension administration knowledge.
• Advanced Excel skills required.
• Minimum 2 years SQL query execution experience.
• Experience troubleshooting system or processing issues.
• Experience with business requirements and project lifecycle.

Responsibilities

• Accountable for ongoing processing quality and adherence to client requirements.
• Provide insight to internal and external stakeholders on operational activities, issues, and improvement opportunities.
• Execute established Defined Benefits administration processes with minimal supervision.
• Research and resolve escalated eligibility, participant data, system, and service delivery issues.
• Triage intermediate system issues and validate system processing against business and client requirements.
• Serve as a SME for client rules, plan provisions, and expectations.
• Lead change work through the full project lifecycle, from Discovery through Go-Live, including project management and implementation coordination.
• Interface directly with external client contacts to define and scope change requests.
• Maintain Business Requirements, Administrative Guides, and process documentation, securing client sign-off as needed.
• Serve as a steward for Conduent Data Requirements, partnering with the Data Management team.
• Identify system and processing enhancements that improve quality, accuracy, and operational efficiency.
• Perform peer reviews to ensure quality and accuracy of team deliverables.
• Mentor and coach junior team members.

Skills

Advanced Excel

Analytical thinking

Client communication

Tools

SQL

Job description

Conduent, Inc. is seeking a Senior Defined Benefit Operations Analyst to support the administration of Defined Benefits pension plans.

The role acts as an SME for client requirements and leads change initiatives through the full project lifecycle, coordinating with clients and internal teams to ensure high-quality service delivery. The candidate will leverage advanced Excel and SQL skills to manage participant data, eligibility, and processing quality, while mentoring junior analysts and