Senior Defined Benefits Tech Lead & Pension Systems SME

Conduent, Inc.; United States; Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

Conduent, Inc. seeks a Senior Technical Lead Analyst with strong Defined Benefits experience to act as a functional and technical SME supporting pension administration systems and client initiatives.

You will collaborate across business, client services, operations, and technology to lead system changes and translate DB requirements into actionable tech solutions. The role involves leading requirements gathering, analyzing complex data issues, and guiding teams through testing and UAT, while

Qualifications

• Strong Defined Benefits pension administration experience.
• Experience supporting pension/benefits administration systems.
• Strong Business Analyst, Systems Analyst, or Technical Analyst experience.
• Knowledge of Defined Benefits plan provisions, benefit calculations, eligibility, and participant data.
• Experience with requirements gathering, system changes, testing, and UAT.
• Strong analytical and problem-solving skills, including root cause analysis.
• Experience working across business and technical teams.
• Ability to work independently and lead complex assignments.

Responsibilities

• Serve as the SME for Defined Benefits administration and LWConnect functionality.
• Partner with Client and CSM on systemic changes, enhancements, requirements, and issue resolution.
• Coordinate work with OTS and other technology teams to ensure successful delivery of system changes.
• Translate Defined Benefits plan provisions and business requirements into functional and technical requirements.
• Support pension administration processes including benefit calculations, eligibility, participant data, and plan rules.
• Lead requirements gathering, impact analysis, system enhancements, testing, and UAT.
• Analyze complex system and data issues, perform root cause analysis, and recommend solutions.
• Guide Business Analysts and SMEs through project activities and deliverables.
• Develop process flows, requirements, user documentation, and training materials.
• Act as a liaison between business, operations, client, and technology teams.
• Communicate complex technical information clearly to technical and non-technical stakeholders.

Skills

Defined Benefits

Pension Administration

Business Analysis

Systems Analysis

Technical Analysis

Requirements Gathering

UAT

Root Cause Analysis

Stakeholder Communication

Cross-functional Collaboration

Education

College degree or equivalent experience

Tools

Tableau

Job description

Conduent, Inc. seeks a Senior Technical Lead Analyst with strong Defined Benefits experience to act as a functional and technical SME supporting pension administration systems and client initiatives.

You will collaborate across business, client services, operations, and technology to lead system changes and translate DB requirements into actionable tech solutions. The role involves leading requirements gathering, analyzing complex data issues, and guiding teams through testing and UAT, while