Senior Dealer Service Advisor: Customer‑Focused Auto Service

Bell Ford; Phoenix (AZ); On-site; USD 52,000 - 70,000; Full time

Job summary

Bell Ford in Phoenix, AZ seeks an Experienced Dealer Service Advisor to join our team. The ideal candidate has at least three years of service adviser experience in a dealership, is customer-focused, and thrives in a fast-paced setting.

You will be the primary contact for service customers, delivering professional, transparent service and timely updates. Responsibilities include advising customers, providing accurate estimates, coordinating with technicians, and maintaining service records.

Qualifications

• Minimum 3 years as a Dealer Service Advisor in a dealership.
• Strong communication, sales, and interpersonal skills.
• Experience with Reynolds & Reynolds software preferred.

Responsibilities

• Serve as the trusted point of contact for walk-in and scheduled service customers.
• Actively listen to customer concerns and recommend appropriate service solutions.
• Provide accurate repair estimates and obtain customer authorization.
• Work closely with technicians to manage repair workflow and timelines.
• Deliver timely, professional updates to customers regarding service status.
• Maintain detailed and accurate service documentation and records.
• Stay informed on current promotions, service packages, and attachment opportunities.
• Maintain a clean, organized, and customer-ready workspace.
• Uphold Bell Ford’s commitment to quality, integrity, and professionalism.

Skills

Customer service

Communication

Sales

Interpersonal skills

Multi-tasking

Tools

Reynolds & Reynolds

Job description

Bell Ford in Phoenix, AZ seeks an Experienced Dealer Service Advisor to join our team. The ideal candidate has at least three years of service adviser experience in a dealership, is customer-focused, and thrives in a fast-paced setting.

You will be the primary contact for service customers, delivering professional, transparent service and timely updates. Responsibilities include advising customers, providing accurate estimates, coordinating with technicians, and maintaining service records.