Senior Dealer Service Advisor - Customer-Focused

Bell Ford Inc.; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Life insurance & disability coverage

401(k) with company match

Employee discounts & wellness programs

Job summary

Bell Ford in Phoenix is seeking an Experienced Dealer Service Advisor to join our team. The ideal candidate has at least three years of service advisor experience within a dealership environment, is customer-focused, and thrives in a fast-paced setting.

The role involves serving as the primary contact for service customers, ensuring needs are met with transparency and a positive attitude. If you’re passionate about delivering exceptional service, we’d love to hear from you.

Qualifications

• 3+ years of dealership service advisor experience.
• Strong knowledge of automotive systems and repairs.
• Excellent communication, sales, and interpersonal skills.
• Experience with Reynolds & Reynolds software preferred.
• Valid driver’s license with a clean driving record.
• Ability to multi-task in a high-volume service environment.

Responsibilities

• Serve as the trusted point of contact for walk-in and scheduled service customers.
• Actively listen to customer concerns and recommend appropriate service solutions.
• Provide accurate repair estimates and obtain customer authorization.
• Work closely with technicians to manage repair workflow and timelines.
• Deliver timely, professional updates to customers regarding service status.
• Maintain detailed and accurate service documentation and records.
• Stay informed on current promotions, service packages, and attachment opportunities.
• Maintain a clean, organized and customer-ready workspace.
• Uphold Bell Ford’s commitment to quality, integrity and professionalism.

Skills

Dealer service experience

Automotive systems knowledge

Customer communication

Reynolds & Reynolds familiarity

Valid driver’s license

Multitasking in high-volume shops

Tools

Reynolds & Reynolds software

Job description

Bell Ford in Phoenix is seeking an Experienced Dealer Service Advisor to join our team. The ideal candidate has at least three years of service advisor experience within a dealership environment, is customer-focused, and thrives in a fast-paced setting.

The role involves serving as the primary contact for service customers, ensuring needs are met with transparency and a positive attitude. If you’re passionate about delivering exceptional service, we’d love to hear from you.