Senior Data Center Technician & Operations Lead

NTT DATA, Inc.; Buffalo (NY); On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA/FSAs

Life & AD&D insurance

Disability insurance (short/long-term)

Paid time off

Employee assistance program

401(k) with company match

Other benefits

Job summary

NTT DATA, Inc. is seeking a Data Center Senior Technician to join our Buffalo, NY team. This on-site role runs Monday–Friday, 7 am–5 pm EST, with after-hours on-call support as needed.

You will manage MAC requests, supervise technicians, mentor staff, and perform hardware installs, cable routing, and tape operations while maintaining inventory and safety standards. Competitive benefits apply.

Qualifications

• Minimum 5 years of Data Center Operation.
• Minimum 5 years of experience within a Data Center.
• Minimum 5 year of experience performing Data Center-Tape Operations/Smart hands/Device reboots-Tape Operations/Smart hands/Device reboots

Responsibilities

• Manage MACs and move, add, change requests including hardware installs and network cabling.
• Troubleshoot hardware and connectivity issues and replace faulty components.
• Check supplies in and out from inventory management system and keep it current.
• Maintain a clean, safe, and orderly work area; secure tools after shifts.
• Provide data center escorts as requested and perform QA checks on work orders.
• Be part of on-call rotation and provide after-hours support when required.

Skills

Work order management

Shift scheduling

Mentoring technicians

Peer communication

MAC & hardware installs

Troubleshooting hardware

Inventory management

Clean workspace

Data center escorts

QA checks

Tape operations

On-call rotation

Tools

DC Portal

Job description

NTT DATA, Inc. is seeking a Data Center Senior Technician to join our Buffalo, NY team. This on-site role runs Monday–Friday, 7 am–5 pm EST, with after-hours on-call support as needed.

You will manage MAC requests, supervise technicians, mentor staff, and perform hardware installs, cable routing, and tape operations while maintaining inventory and safety standards. Competitive benefits apply.