Lead Data Analyst – Digital Transformation

Sandisk; Milpitas (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Sandisk is seeking a data analytics professional to support global customer support transformation. You will collect and interpret data from multiple sources, build dashboards and reports, and translate insights into actionable recommendations for program managers and leadership.

The role emphasizes strong analytical capability, stakeholder collaboration, and data storytelling to drive improvements in self-service, containment, and customer experience.

Qualifications

• BA/BS or equivalent experience is required.
• 5–10 years in data analysis for consumer-facing digital strategy solutions.

Responsibilities

• Analyze customer support data to support digital transformation.
• Develop dashboards, reports, and analyses tied to business goals and customer experience.
• Partner with program managers and stakeholders to translate data into insights and actions.
• Monitor metrics, identify risks, and support data-driven decisions throughout initiatives.
• Review data sources and workflows to ensure accuracy and actionable outputs.
• Support tool evaluations and analytics opportunities for global customer support transformation.

Skills

In-depth analysis

Written & verbal communication

Curiosity & data storytelling

Organization & project tracking

Influence without authority

Adobe Analytics

Tableau

Education

BA/BS or equivalent experience

Tools

Adobe Analytics

Tableau

Job description

Sandisk is seeking a data analytics professional to support global customer support transformation. You will collect and interpret data from multiple sources, build dashboards and reports, and translate insights into actionable recommendations for program managers and leadership.

The role emphasizes strong analytical capability, stakeholder collaboration, and data storytelling to drive improvements in self-service, containment, and customer experience.