Senior Data & Analytics Reporting Lead (Hybrid)

Kaiser Permanente; Greensboro, Northern (NC, KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Kaiser Permanente in Greensboro, NC is seeking a Senior Reporting Analyst to support data, reporting, and analytics across enterprise contact center platforms, with emphasis on NICE CXone. You will translate requirements into scalable reporting solutions, drive data quality initiatives, and partner with operations, engineering, and business stakeholders to deliver timely insights.

This role focuses on building advanced models, automating BI reports, and communicating findings to leadership to

Qualifications

• Minimum eight (8) years experience in data analytics or a directly related field
• Bachelor's degree in Mathematics, Statistics, Engineering, Social/Physical/Life Science, Business, or related field
• Proven ability to develop and interpret complex data analyses and translate into actionable insights
• Experience with BI reporting and data visualization tools is preferred

Responsibilities

• Lead development of reporting solutions and analytics to inform decisions
• Translate requirements into scalable reporting and data pipelines
• Perform root cause analysis and drive incident resolution
• Collaborate with operations, engineering, and business stakeholders to deliver insights

Skills

Ambiguity management

Attention to detail

Communication

Problem solving

Cross-functional collaboration

Leadership

Data storytelling

Time management

Education

Bachelor's degree in Mathematics / Statistics / Engineering / Business or related field

Tools

SQL

Tableau

Excel

Business Objects

Data Visualization Tools

Job description

Kaiser Permanente in Greensboro, NC is seeking a Senior Reporting Analyst to support data, reporting, and analytics across enterprise contact center platforms, with emphasis on NICE CXone. You will translate requirements into scalable reporting solutions, drive data quality initiatives, and partner with operations, engineering, and business stakeholders to deliver timely insights.

This role focuses on building advanced models, automating BI reports, and communicating findings to leadership to