Business Intelligence Analytics Consultant IV

Boulder Connect; Greensboro (NC); On-site; USD 75,000 - 105,000; Full time

Job summary

Boulder Connect in Greensboro, NC is seeking a data analytics professional to enhance enterprise contact center data, reporting, and dashboards focused on NICE CXone. You will partner with stakeholders to design scalable reporting solutions, perform data analysis, and automate reporting to deliver actionable insights for operational, regulatory, and strategic decision-making.

The role emphasizes transforming complex datasets into clear KPIs, automating recurring reports, and maintaining data

Qualifications

• Experience with NICE CXone reporting and analytics.
• Ability to translate data into actionable insights.
• Experience designing scalable reporting solutions.
• Strong communication for regulatory/compliance insights.
• Experience automating recurring reports.

Responsibilities

• Develop and maintain contact center reporting and analytics.
• Analyze datasets to identify trends and drivers.
• Automate recurring reporting for accuracy and efficiency.
• Create dashboards communicating KPIs and insights.
• Collaborate with stakeholders to align with regulatory needs.
• Support data quality and analytics output improvements.

Skills

NICE CXone reporting

Dashboard development

Data analysis

Stakeholder communication

Automation of reporting

Tools

SQL

Power BI

Excel

Tableau

Job description

Role Summary

Enhance enterprise contact center data, reporting, and analytics capabilities with a focus on NICE CXone. Partner with stakeholders to design scalable reporting solutions, perform data analysis, and automate reporting. Deliver dashboards and actionable insights to support operational, strategic, and regulatory decision-making.

Key Duties

• Develop and maintain reporting and analytics solutions for contact center performance.
• Analyze complex datasets to identify trends, opportunities, and performance drivers.
• Automate recurring reporting to improve accuracy and efficiency.
• Create and maintain dashboards that communicate KPIs and insights.
• Collaborate with stakeholders to gather requirements and ensure reporting aligns with regulatory needs.
• Support continuous improvement of data quality, reporting structure, and analytics outputs.

Qualifications & Skills

• Strong knowledge of NICE CXone contact center reporting/analytics.
• Proficiency in data analysis and dashboard/report development.
• Ability to design scalable, stakeholder-driven reporting solutions.
• Experience automating reporting workflows and managing data outputs.
• Strong communication skills for translating analytics into business and compliance insights.