Data Reporting Analyst (Remote)

Recruit Monitor; Lenexa (KS); Remote; USD 50,000 - 70,000; Full time

Job summary

A data analytics solutions firm is seeking a Data Reporting Analyst (Remote) to analyze, develop, and automate data visualization tools. The ideal candidate will improve reporting systems to track and enhance customer satisfaction while ensuring organizational accountability. Candidates should possess an Associates Degree along with 1+ years in analyst roles, and must demonstrate strong analytical and problem-solving skills. Proficiency in Microsoft Office and data analytics tools is essential for success in this role.

Qualifications

• 1+ years of analyst and reporting automation experience required.
• Technical proficiency in Microsoft Office and data solutions required.
• Demonstrated initiative, ability to work independently and meet deadlines.

Responsibilities

• Develop and automate customer experience reporting and KPIs.
• Analyze data for trends and customer satisfaction improvement opportunities.
• Collaborate across departments as a data subject matter expert.
• Communicate findings through presentations and reporting.

Skills

Analytical skills

Problem solving

Organizational skills

Attention to detail

Education

Associates Degree

Bachelor's degree in a relevant field

Tools

Microsoft Office

Power BI

Tableau

SQL

Job description

About the job Data Reporting Analyst (Remote)

Position Summary:

The primary job function for this position is analyze, develop, improve and automate data visualization and analytics tools to help teams identify and understand key measures of business performance, track progress towards goals, assist the organization with informed decision making and measure customer satisfaction trends.

Key Responsibilities:

1. Develop and automate customer experience reporting, key performance indicators (KPIs) and data visualization to identify and understand business performance, track progress towards goals, assist with organizational decision making across all areas impacting customer experience. Including, but not limited to case management, service assurance standards, customer satisfaction and service delivery SLA compliance.

2. Analyze quality and meaning of data, customer satisfaction trends and KPIs to identify opportunities to improve customer satisfaction and assist leadership to hold departments accountable for a proactive customer experience to support continual improvement and organizational accountability through continually evolving processes.

3. Develop and maintain databases and data systems to organize data into a readable format and track trends and initiatives.

4. Collaborate with department leaders & stakeholders across the organization as the data and system subject matter expert to ensure we are effectively using data to drive informed decision making.

5. Communicate findings and results thorough presentations and reporting to Customer Experience Manager and other stakeholders using Power BI, Tableau, Sharepoint or web presentment.

6. Develop, recommend and implement creative approaches for data presentation to achieve departmental results.

• Supports and adheres to Companys core values.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to Companys Code of Conduct and Ethics Policy.
• Represents Company in a positive, professional manner when working with both internal and external customers.

Education and Experience:

• Required Minimum Level of Education: Associates Degree
• 1+ years of analyst and reporting automation
• Strong analytical, critical thinking, organizational, mathematical and problem solving skills.
• Technical proficiency and experience building and automating data solutions Proficient in Microsoft Office (Word, Excel, Access, Outlook, Power Query).
• Demonstrated initiative and ability to work independently and meet deadlines.
• Strong accuracy and attention to detail.

Preferred Requirements:

• Bachelors degree in a field with an emphasis on statistical and analytical skills, such as math or computer science a PLUS (A combination of education and experience may be considered.)
• Analytics Certificate a PLUS
• Experience working with programming languages like SQL, Oracle, Python a PLUS