Senior CX Trainer - Remote and Onsite Training Leader

Travefy; Pennington (NJ); Hybrid; USD 58.000 - 71.000; Vollzeit

Benefits dieser Stelle

Health, Dental & Vision insurance

401(k) with company contribution

Unlimited Vacation + Travel Stipend

Annual all team retreat

Learning budgets

Zusammenfassung

Travefy is seeking a senior trainer to empower advisors and agencies across the travel industry. You will deliver live 1:1 and group trainings, mostly over Zoom, with onsite sessions as needed. You’ll shape the training curriculum, maintain quality, and partner with CX, Accounts, Sales, and Product teams. You must be able to travel occasionally and work from the US.

Remote-friendly with hybrid options in Pennington, NJ or other partner offices.

Qualifikationen

• Three or more years delivering customer training, ideally in SaaS, with real-time in front of a room.
• Polished with senior people when interacting with executives or leaders.
• Able to run a room with groups of 10 to 100 and handle live questions.
• Able to learn a product quickly and explain it simply to others.
• Raise the bar for others and coach peers to reach higher standards.
• Willing to travel for onsite trainings or events as needed.
• You are authorized to work in the United States.

Aufgaben

• Run live 1:1 and group trainings over Zoom every day.
• Follow up on every session through our systems, every time.
• Prep for the occasional onsite or event.
• Sit in on teammates' sessions and give feedback.
• Update curriculum and recorded content as features ship.
• Bring what you're hearing back to Product, CX and our account teams.

Kenntnisse

Training delivery

SaaS experience

Public speaking

Client-facing

Travel readiness

Tools

Intercom

HubSpot

Zoom

Learning platform

Jobbeschreibung

Travefy is seeking a senior trainer to empower advisors and agencies across the travel industry. You will deliver live 1:1 and group trainings, mostly over Zoom, with onsite sessions as needed. You’ll shape the training curriculum, maintain quality, and partner with CX, Accounts, Sales, and Product teams. You must be able to travel occasionally and work from the US.

Remote-friendly with hybrid options in Pennington, NJ or other partner offices.