Remote Travel Training & Coaching Lead

Encore Travel; États-Unis; À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

Encore Corporate Travel is seeking a Travel Manager who can both solve problems and teach others to solve them the same way. You'll bring 20+ years of travel expertise across US domestic and international itineraries, training agents on fare rules and loyalty programs, and developing materials to scale knowledge across the team.

This remote US-based role involves coaching, handling complex bookings, staying current with industry changes, and building enduring resources so your team can work

Qualifications

• 20+ years of travel industry experience, with demonstrated expertise in US domestic and international travel.
• Proven management or supervisory experience in a travel-related or similar complex service environment.
• Advanced knowledge of travel industry operations, GDS systems (Apollo/Galileo), fare rules, loyalty programs, and travel booking processes.
• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.
• Strong teaching and coaching abilities, with experience developing other people.
• A customer orientation that translates into high standards for your team's work.
• Ownership of mistakes and the discipline to solve problems completely.
• The flexibility to shift between strategic work and hands-on support as needed.
• Proficiency in MS Office, GDS systems (Apollo and Galileo), OBT, and similar platforms.

Responsabilités

• Build capability in your team. You develop and deliver formal training materials that help agents get better at their job.
• You coach travel professionals one-on-one, teaching them how to handle the edge cases and the complex files.
• You mentor people who are ready to grow into bigger accounts.
• You're the expert they turn to when they hit something they haven't seen before.
• Stay fluent in the work. You keep your hands in day-to-day operations when the team needs support.
• You handle complex bookings, navigate international itineraries, work loyalty programs, and step in on client escalations.
• You stay current with industry changes and travel requirements shifts.
• You know what your team is dealing with because you're dealing with it too.
• Create the resources that outlast you. You document how to solve them and develop standards your team can reference when you're not in the room.

Connaissances

Leadership

Training & mentoring

Communication

Client management

Problem solving

Strategic thinking

GDS knowledge

Outils

GDS Apollo/Galileo

MS Office

Description du poste

Encore Corporate Travel is seeking a Travel Manager who can both solve problems and teach others to solve them the same way. You'll bring 20+ years of travel expertise across US domestic and international itineraries, training agents on fare rules and loyalty programs, and developing materials to scale knowledge across the team.

This remote US-based role involves coaching, handling complex bookings, staying current with industry changes, and building enduring resources so your team can work