Senior Manager, Service Operations & Launch Readiness

Thornton Tomasetti; Madison (WI); Hybrid; USD 129.000 - 259.000; Vollzeit

Benefits dieser Stelle

Career development

Retirement savings plan

Great place to work

Zusammenfassung

Abbott in Madison, WI is seeking a Sr Manager, Service Operations to oversee a portfolio of patient- and provider-support services, including blood collection, and to partner across the organization to implement new services and launches.

You will ensure quality performance, manage vendors, and drive data-driven improvements, reporting to senior leaders and guiding a team in a matrix environment. This role emphasizes accountability and inclusion within our Cancer Diagnostics context.

Qualifikationen

• Bachelor’s degree in Design, Marketing, Business, Life Sciences, Engineering, or related field.
• 8+ years of experience in service operations, product management, or program management.
• Experience leading teams directly and/or indirectly.
• Authorization to work in the United States without sponsorship

Aufgaben

• Partner with service designers and cross-functional teams to develop and operationalize new services that support pipeline products and new product launches, including standard operating procedures, quality measures, and implementation plans.
• Provide operational oversight for a portfolio of patient- and provider-support services, including blood sample collection; monitor service performance, dashboards, SLAs, audits, and quality metrics, and lead interventions and change management when issues arise.
• Manage third-party service vendors and serve as a key point of contact for internal requirements and vendor coordination, including contracts, negotiations, invoicing, service-level agreements, and ongoing operational performance.
• Coordinate service data collection and customer feedback with Voice of Customer teams, using qualitative and quantitative insights to identify opportunities, resolve service issues, and continuously improve the customer experience.
• Build strong relationships with senior leaders and enabling functions across a complex matrix organization while leading, developing, and supporting the team through clear priorities, delegation, performance feedback, training, and a culture of accountability and inclusion.

Kenntnisse

8+ years experience

Team leadership

Healthcare service landscape

US work authorization

Ausbildung

Bachelor’s degree in Design, Marketing, Business, Life Sciences, Engineering, or related field

Jobbeschreibung

Abbott in Madison, WI is seeking a Sr Manager, Service Operations to oversee a portfolio of patient- and provider-support services, including blood collection, and to partner across the organization to implement new services and launches.

You will ensure quality performance, manage vendors, and drive data-driven improvements, reporting to senior leaders and guiding a team in a matrix environment. This role emphasizes accountability and inclusion within our Cancer Diagnostics context.