Senior CX Strategy Lead - Precision Oncology

Abbott (abbottcareers2 board); Madison (WI); Presencial; USD 140 000 - 180 000; Tempo integral

Resumo da oferta

Abbott is seeking a Sr. Manager, Customer Experience Strategy within the Precision Oncology Business Unit. You will bring the voice of the oncology customer into planning, prioritization, and solution development, shaping strategy across channels and touchpoints.

You will map end-to-end journeys, define moments that matter, and collaborate with IT, Commercial, Medical Affairs, and Product teams to improve workflows and patient care while traveling 25-50% as needed.

Qualificações

• Bachelor’s degree in business, healthcare, life sciences, or related field.
• 7+ years of progressive healthcare, oncology, or life sciences experience.
• 4+ years in oncology clinics or health system settings (customer environments).
• Strong analytical and problem-solving skills with the ability to tie frontline experience to data.

Responsabilidades

• Represent CX within Precision Oncology, ensuring customer considerations shape strategy, priorities, and solutions.
• Advise senior leaders in planning and cross-functional forums with a customer-grounded perspective.
• Serve as CX SME on oncology customer workflows and end-to-end journeys across channels and touchpoints.
• Engage directly with oncology practices to understand needs, workflows, and measures of success.
• Collaborate with Commercial, Marketing, Medical Affairs, Product, Lab Operations, and Revenue Cycle to align CX with business goals.
• Translate customer insights into CX strategies and prioritized initiatives using metrics and feedback.

Conhecimentos

Analytical skills

Healthcare industry experience

Oncology experience

Data-driven decision making

Stakeholder management

Formação académica

Bachelor's degree in business/healthcare

Descrição da oferta de emprego

Abbott is seeking a Sr. Manager, Customer Experience Strategy within the Precision Oncology Business Unit. You will bring the voice of the oncology customer into planning, prioritization, and solution development, shaping strategy across channels and touchpoints.

You will map end-to-end journeys, define moments that matter, and collaborate with IT, Commercial, Medical Affairs, and Product teams to improve workflows and patient care while traveling 25-50% as needed.