Senior CX Researcher — Remote, Insight-Driven Strategy

Cencora; United States; On-site; USD 103,000 - 139,000; Full time

Job summary

Cencora is seeking a Senior Customer UX Researcher to lead end-to-end mixed-methods research, uncover key customer insights, and drive business strategy. This remote role reports to the Director of Research & Insights and collaborates across the global team to guide product decisions and forecast customer impact.

Ideal candidates bring 5+ years in applied research, strong analysis, and a portfolio demonstrating impact across product, marketing, and operations.

Qualifications

• Bachelor's degree in HCI, Statistics, Psychology, or related field, or equivalent practical experience.
• 5+ years of experience in an applied research setting, or similar.
• Experience with research and analytics tools such as Qualtrics, Medallia, FullStory, GlassBox, SPSS, SQL, or similar platforms.
• Strong analytical and synthesis skills, including the ability to integrate multiple sources of information.

Responsibilities

• Partner with CX Leads and stakeholders to identify business challenges, solidify research objectives, develop actionable research plans.
• Translate ambiguous business questions into rigorous research approaches and measurable learning objectives.
• Design and execute qualitative and quantitative research studies, including interviews, surveys, focus groups, journey mapping, etc.
• Apply appropriate methodologies and best practices to ensure reliable, unbiased, and actionable results.
• Manage research projects from scoping through final recommendations
• Conduct statistical analysis to extract key insights from data and communicate findings in ways accessible to technical and non-technical audiences.
• Build strong relationships with leaders across product, business, and marketing.
• Serve as a trusted partner on customer experience research needs, research methodology, and evidence-based decision making.
• Facilitate internal workshops and discussions that align teams around customer-centered approaches.
• Develop compelling reports and executive-level narratives that communicate findings clearly.
• Tailor communications to diverse audiences, with the level of detail needed for that audience.
• Advocate for customer perspectives while balancing business objectives and organizational constraints.
• Communicate clear next steps and actionable recommendations for the business, product teams, and marketing.
• Identify patterns, themes, opportunities, and risks that may go beyond the raw data.
• Connect customer insights to broader business strategy, operational priorities, and customer experience outcomes.

Skills

Mixed methods research

Qualitative research

Quantitative research

Stakeholder collaboration

Analytical thinking

Research design

Presentation skills

Portfolio of research

Education

Bachelor's degree in HCI/Statistics/Psychology

5+ years experience in applied research

Tools

Qualtrics

Medallia

FullStory

GlassBox

SPSS

SQL

Job description

Cencora is seeking a Senior Customer UX Researcher to lead end-to-end mixed-methods research, uncover key customer insights, and drive business strategy. This remote role reports to the Director of Research & Insights and collaborates across the global team to guide product decisions and forecast customer impact.

Ideal candidates bring 5+ years in applied research, strong analysis, and a portfolio demonstrating impact across product, marketing, and operations.