Senior CX Research Lead - Strategy & Insights

Mwiah; Northern (KY); Ibrido; USD 95.000 - 148.000; Tempo pieno

Descrizione del lavoro

Cencora is seeking a CX Research Lead to join our Research and Insights Practice. You will lead complex studies end-to-end, shaping strategy and translating customer insights into actionable decisions for product, experience, and business teams.

You bring 7+ years of CX research, strong qualitative and quantitative skills, and experience mentoring others. You will partner with stakeholders across product, marketing, and strategy to elevate research standards and impact.

Competenze

• 7+ years in CX research or related fields with independent, high‑impact leadership.
• 3+ years mentoring or guiding other researchers; formal leadership preferred.
• Formal training in research methods, design, and analysis.

Mansioni

• Lead end‑to‑end complex research initiatives from Qs to activation of insights.
• Develop strategic research roadmaps with product and business leaders.
• Translate findings into actionable recommendations for execs.
• Establish and promote standardized research practices across the org.
• Conduct broad quantitative, qualitative, and mixed‑methods studies.
• Synthesize findings across studies to identify needs and trends.
• Present narratives and recommendations to senior leaders.
• Provide day‑to‑day leadership, mentoring, and career development for researchers.
• Grow the function; assume formal people leadership as the team expands.
• Contribute to developing Cencora’s research culture of evidence‑based decisions.

Conoscenze

Qualitative & Quantitative methods

Survey design

Interviews

Data interpretation

Bayesian statistics

Stakeholder collaboration

Storytelling to executives

Leadership & mentoring

Tool proficiency

Formazione

Bachelor’s degree in market research, Psychology, Cognitive Science, HCI, or related

Advanced degree preferred

Certification in market research or analytics preferred

Strumenti

Qualtrics

UserTesting

Medallia

Excel

SPSS

SAS

R

Python

Mural/Miro

Descrizione del lavoro

Cencora is seeking a CX Research Lead to join our Research and Insights Practice. You will lead complex studies end-to-end, shaping strategy and translating customer insights into actionable decisions for product, experience, and business teams.

You bring 7+ years of CX research, strong qualitative and quantitative skills, and experience mentoring others. You will partner with stakeholders across product, marketing, and strategy to elevate research standards and impact.