Senior CX Researcher - Insight-Driven Strategy (Remote)

Cencora; Springfield (IL); Remote; USD 95,000 - 148,000; Full time

Job summary

Cencora is seeking a Senior Customer User Experience (CX) Researcher to define end-to-end mixed-methods research and drive insights across the global enterprise. You will partner with cross-functional stakeholders, translate ambiguous questions into actionable research plans, and present findings that influence product and business strategies.

The role reports to the Director of Research & Insights and offers remote work with potential on-site collaboration near Conshohocken, PA.

Qualifications

• Bachelor's degree in a related field or equivalent practical experience.
• 5+ years of applied research experience.
• Experience with Qualtrics, Medallia, FullStory, GlassBox, SPSS, SQL or similar tools.
• Strong analytical and synthesis skills integrating multiple information sources.

Responsibilities

• Partner with CX Leads to identify business challenges and create actionable research plans.
• Translate ambiguous questions into rigorous research approaches and learning objectives.
• Design and execute qualitative and quantitative studies (interviews, surveys, focus groups, journey mapping).
• Apply best practices to ensure reliable, unbiased results and actionable insights.
• Manage research projects from scoping to final recommendations.
• Conduct statistical analysis and present findings to both technical and non-technical audiences.
• Build relationships with leaders across product, business, and marketing.
• Facilitate internal workshops and develop executive-level narratives.

Skills

Qualitative research

Quantitative research

Research design

Stakeholder partnering

Communication & storytelling

Education

Bachelor's degree in HCI/Statistics/Psychology

Tools

Qualtrics

Medallia

FullStory

GlassBox

SPSS

SQL

Job description

Cencora is seeking a Senior Customer User Experience (CX) Researcher to define end-to-end mixed-methods research and drive insights across the global enterprise. You will partner with cross-functional stakeholders, translate ambiguous questions into actionable research plans, and present findings that influence product and business strategies.

The role reports to the Director of Research & Insights and offers remote work with potential on-site collaboration near Conshohocken, PA.