Remote CX Research Lead — Insights & Strategy

World Courier; United States; Hybrid; USD 95,000 - 148,000; Full time

Job summary

Cencora seeks a senior Customer Experience (CX) Research Lead to guide mixed-method research, shape strategy, and translate insights into actionable business decisions. You’ll lead complex studies, mentor researchers, and partner with product, marketing, and strategy to elevate customer understanding.

Applicants bring 7+ years in CX/market research, a strong toolkit in qualitative and quantitative methods, and a track record of influencing senior leaders with clear storytelling.

Qualifications

• Advanced proficiency in qualitative and quantitative methodologies with surveys and interviews.
• Experience with Qualtrics, UserTesting, Medallia or similar tools.
• Working knowledge of statistical analysis and data interpretation.
• Portfolio showing past research deliverables and impact.
• Advanced degree and market research certification preferred.

Responsibilities

• Lead complex, high-impact CX research initiatives end-to-end.
• Develop strategic research plans with product and business leaders.
• Synthesize insights to inform experience and product decisions.
• Mentor and develop junior researchers; lead with evidence-based storytelling.

Skills

Qualitative & Quantitative Methods

Survey Design

In-depth Interviewing

Data Analysis

Bayesian Statistics

Data Visualization

Executive Stakeholder Communication

Education

Bachelor's degree in a research-intensive discipline

Advanced degree preferred

Tools

Qualtrics

UserTesting

Medallia

Excel

Python/R

Job description

Cencora seeks a senior Customer Experience (CX) Research Lead to guide mixed-method research, shape strategy, and translate insights into actionable business decisions. You’ll lead complex studies, mentor researchers, and partner with product, marketing, and strategy to elevate customer understanding.

Applicants bring 7+ years in CX/market research, a strong toolkit in qualitative and quantitative methods, and a track record of influencing senior leaders with clear storytelling.