Senior CX Researcher — Remote, Insight‑Driven Strategy

Cencora; Tallahassee (FL); Remote; USD 95,000 - 148,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Training programs

Mentorship programs

Job summary

Cencora is seeking a Senior Customer User Experience (CX) Researcher to lead end-to-end mixed-methods research, uncover deep insights, and influence product and business strategy for a Fortune 10 company. This remote role reports to the Director of Research & Insights and emphasizes customer-centric decision making across the organization.

You will collaborate with product, marketing, and business leaders, design rigorous studies, and translate findings into actionable recommendations while

Qualifications

• 5+ years of experience in an applied research setting.
• Experience with Qualtrics, Medallia, FullStory, GlassBox, SPSS, SQL.
• Strong analytical and synthesis skills.
• Portfolio of customer research work.

Responsibilities

• Identify business challenges and develop actionable research plans with CX leads.
• Design and execute qualitative and quantitative studies (interviews, surveys, focus groups).
• Translate questions into rigorous research objectives and measurable outcomes.
• Communicate findings to leadership with clear recommendations.

Skills

Qualitative research

Quantitative research

Research design

Stakeholder collaboration

Storytelling

Analytical thinking

Cross-functional teamwork

Customer insights

Presentation skills

Education

Bachelor's degree or equivalent

Tools

Qualtrics

Medallia

FullStory

GlassBox

SPSS

SQL

Job description

Cencora is seeking a Senior Customer User Experience (CX) Researcher to lead end-to-end mixed-methods research, uncover deep insights, and influence product and business strategy for a Fortune 10 company. This remote role reports to the Director of Research & Insights and emphasizes customer-centric decision making across the organization.

You will collaborate with product, marketing, and business leaders, design rigorous studies, and translate findings into actionable recommendations while