Senior CX Research Lead - Strategy & Insights (Remote)

World Courier; Pennsylvania; Remote; USD 119,000 - 187,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision care

Paid parental leave

Wellness programs

Professional development opportunities

Job summary

Cencora seeks a Leader of Customer Experience Research to drive end-to-end CX studies. You will partner with product, strategy, and marketing to define questions, execute studies, and translate insights into strategic actions that enhance customer experience.

You will guide a team of researchers, establish best practices, and elevate impact across the enterprise in a Fortune 10 setting.

Qualifications

• Advanced proficiency in qualitative and quantitative methodologies.
• Experience with survey design, interviews, and mixed-methods research.
• Ability to translate insights into clear, actionable recommendations.
• Proven leadership and mentoring experience for researchers.

Responsibilities

• Lead complex, high-impact CX research initiatives end-to-end.
• Develop strategic research plans in partnership with product leaders.
• Translate findings into narratives for senior leaders and activations.
• Coach and develop researchers; grow the function as needed.
• Establish and champion research standards and frameworks across the org.

Skills

Qualitative & Quantitative

Stakeholder management

Storytelling

Team leadership

Mentoring

Education

Bachelor’s degree in market research, psychology, cognitive science, or related field

Advanced degree (Master’s or Doctorate) preferred

Certification in market research, data analytics, or equivalent preferred

Tools

Qualtrics

UserTesting

Medallia

Excel

Tableau

SPSS

SAS

R / Python

Job description

Cencora seeks a Leader of Customer Experience Research to drive end-to-end CX studies. You will partner with product, strategy, and marketing to define questions, execute studies, and translate insights into strategic actions that enhance customer experience.

You will guide a team of researchers, establish best practices, and elevate impact across the enterprise in a Fortune 10 setting.