Senior CX Research Lead: Strategy & Impact

Cencora; Conshohocken (Montgomery County); On-site; USD 119,000 - 187,000; Full time

Benefits offered by this job

Comprehensive benefits

Training programs

Mentorship programs

Employee resource groups

Job summary

Cencora is seeking an innovative CX Research Lead to shape research strategy and translate insights into business, experience, and product decisions. You will lead high-impact studies, guide junior researchers, and partner with product, strategy, and marketing teams across a Fortune 10 organization.

Role emphasizes end-to-end research, development of plans, and establishing best practices to elevate customer-centered strategies. Strong communication to executives is essential.

Qualifications

• 7+ years in customer experience, market, or related research, with demonstrated experience independently leading complex research initiatives with impactful outcomes.
• 3+ years of mentoring, coaching, or providing research direction to other researchers; formal people management experience preferred.
• Demonstrated formal training in research methodology, behavioral science, study design, and analysis.
• Bachelor's degree in market research, Psychology, Cognitive Science, Human Centered Interaction (HCI), Human Factors, Sociology, Anthropology, or another research-intensive discipline with formal training in research methodology and design.
• Advanced degree (Master's or Doctorate) preferred.
• Certification in market research, data analytics, or equivalent preferred.
• A portfolio demonstrating past work experience and deliverables (e.g., surveys, user study designs, research reports, etc.).

Responsibilities

• Lead complex, high-impact research initiatives, end-to-end, from defining business questions and research strategy through execution, synthesis, storytelling, and activation of insights.
• Develop strategic research plans and roadmaps in partnership with business and product leaders, identifying where research can have the greatest impact on customer experience and business outcomes.
• Serve as a trusted research advisor to cross-functional partners, helping to translate ambiguous business challenges into clear research questions and evidence-based decisions.
• Establish and champion research best practices, standards, and frameworks that maintain consistency, quality, and build scalability of research across the organization.
• Conduct and oversee a broad range of quantitative, qualitative, and mixed-methods research, spanning generative, exploratory, and strategic research.
• Synthesize insights across studies and data sources to identify broader customer needs, experience gaps, emerging trends, strategic opportunities.
• Translate research findings into clear, compelling narratives and recommendations for senior leaders.
• Provide day-to-day leadership to researchers, including research direction, prioritization, coaching, feedback, and development.
• As the function grows, assume formal people leadership responsibilities, including management and development of direct reports.
• Contribute to the continued development of Cencora's research practice and culture of customer-centered, evidence-based decision-making.

Skills

CX research expertise

Qualitative methods

Quantitative methods

Research design

Behavioral science

Storytelling to execs

Mentoring teams

Communication

Education

Bachelor's degree in Market Research, Psychology, or related field

Advanced degree preferred

Certification in market research or data analytics

Tools

Qualtrics

UserTesting

Medallia

Excel

Tableau

SPSS

R/Python

Job description

Cencora is seeking an innovative CX Research Lead to shape research strategy and translate insights into business, experience, and product decisions. You will lead high-impact studies, guide junior researchers, and partner with product, strategy, and marketing teams across a Fortune 10 organization.

Role emphasizes end-to-end research, development of plans, and establishing best practices to elevate customer-centered strategies. Strong communication to executives is essential.