Senior CX Research Lead — Drive Strategy & Impact

Cencora; United (PA); Presencial; USD 119 000 - 187 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive benefits package

Professional development

Mentorship & coaching

Resumo da oferta

Cencora is seeking a Customer Experience (CX) Research Lead to guide complex research initiatives, shape strategy, and translate insights into actionable product and experience decisions. You will partner with product, strategy, and marketing teams to put the customer at the center of enterprise priorities.

As a senior practitioner, you will lead and develop researchers, establish best practices, and drive the maturity of our customer research culture across a Fortune 10 organization, with broad

Qualificações

• 7+ years in CX, market or related research with independent leadership of complex studies
• 3+ years mentoring researchers; formal people management preferred
• Bachelor’s degree with formal training in methodology and design
• Advanced degree preferred; market research certification preferred
• Portfolio of past work and deliverables (surveys, user studies, reports)

Responsabilidades

• Lead high-impact, end-to-end research initiatives from question definition to activation of insights
• Develop strategic research plans and roadmaps with product leaders
• Serve as a trusted advisor to cross-functional partners translating challenges into research questions
• Establish and champion best practices and frameworks for scalable research
• Conduct quantitative, qualitative, and mixed-methods research across studies
• Synthesize insights to identify customer needs and trends
• Translate findings into narratives and recommendations for senior leaders
• Provide day-to-day leadership and mentorship to researchers
• As the function grows, assume people leadership responsibilities
• Contribute to the ongoing development of Cencora’s research practice

Conhecimentos

Qualitative & quantitative methods

Stakeholder communication

Research leadership

Mentoring & coaching

Storytelling & insights

Formação académica

Bachelor’s degree in market research or related field

Advanced degree preferred

Certification in market research or analytics

Portfolio of research deliverables

Ferramentas

Qualtrics

UserTesting

Medallia

Excel

Tableau

SPSS/SAS

R/Python

Descrição da oferta de emprego

Cencora is seeking a Customer Experience (CX) Research Lead to guide complex research initiatives, shape strategy, and translate insights into actionable product and experience decisions. You will partner with product, strategy, and marketing teams to put the customer at the center of enterprise priorities.

As a senior practitioner, you will lead and develop researchers, establish best practices, and drive the maturity of our customer research culture across a Fortune 10 organization, with broad