Remote CX Manager: Transform Journeys, Drive Outcomes

Corporation Service Company; Wilmington (DE); Presencial; USD 99.000 - 108.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid/Remote work options

Descripción de la vacante

The Customer Experience Manager at Corporation Service Company leads research, analysis, journey design, and cross-functional facilitation to improve customer outcomes and business performance within the Enterprise Technology team. This hands-on CX practitioner drives discovery through measurement, ensuring value is realized across initiatives.

You will apply CSC's CX strategy and governance, partner with product, operations, and tech teams, and influence without formal authority while

Formación

• 5+ years of professional Customer Experience.
• Bachelor's degree or equivalent combination of relevant professional experience.
• Demonstrated experience independently leading customer research, journey mapping and insight-driven improvement initiatives.
• Qualitative research skills including design, interviewing, synthesis and actionable recommendations.
• Experience with journey mapping, service blueprinting, process mapping and CX measurement.

Responsabilidades

• Lead CX practice across initiatives and apply established methodology.
• Discover and understand the customer experience through qualitative and quantitative research.
• Design and prioritize improvements via journey mapping and prioritization activities.
• Facilitate cross-functional workshops with senior leaders and product/operational teams.
• Measure business impact and maintain closed-loop mechanisms for continuous improvement.

Conocimientos

CX research

Journey mapping

Facilitation

Stakeholder management

Data analysis

Executive communication

Educación

Bachelor's degree

Herramientas

Power BI

Qualtrics

Medallia

SurveyMonkey

Alchemer

UserTesting

Descripción del empleo

The Customer Experience Manager at Corporation Service Company leads research, analysis, journey design, and cross-functional facilitation to improve customer outcomes and business performance within the Enterprise Technology team. This hands-on CX practitioner drives discovery through measurement, ensuring value is realized across initiatives.

You will apply CSC's CX strategy and governance, partner with product, operations, and tech teams, and influence without formal authority while