Senior CX Portfolio Program Manager (Remote)

Gainwell Technologies LLC; Columbus (OH); Remote; USD 87,000 - 124,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Educational assistance

Generous vacation policy

Job summary

Gainwell Technologies LLC is seeking a Program Manager of the Customer Experience Portfolio to act as a strategic partner for the CX organization, aligning initiatives with priorities, governance standards, and business goals. You will coordinate with CX leadership, PMO, and corporate teams to manage demand, prioritize work, and deliver measurable value.

You will drive governance, project delivery, and stakeholder alignment, developing schedules, dashboards, and portfolio metrics to support

Qualifications

• 9+ years managing complex projects and programs.
• Experience governing portfolios, demand management, and intake processes.
• Familiar with PMI, Agile, Waterfall, or hybrid delivery.
• Proven ability to translate strategy into actionable roadmaps.

Responsibilities

• Serve as the primary liaison between CX org, account leadership, PMO, and CX teams for CX initiatives.
• Establish governance processes for intake, prioritization, funding, capacity planning, and execution.

Skills

Program management

Portfolio governance

Executive reporting

Stakeholder management

Cross-functional

PMO liaison

Analytical skills

Communication

Delivery leadership

Adaptability

Education

Bachelor's degree

Tools

MS Project

Tableau

Power BI

Excel

Job description

Gainwell Technologies LLC is seeking a Program Manager of the Customer Experience Portfolio to act as a strategic partner for the CX organization, aligning initiatives with priorities, governance standards, and business goals. You will coordinate with CX leadership, PMO, and corporate teams to manage demand, prioritize work, and deliver measurable value.

You will drive governance, project delivery, and stakeholder alignment, developing schedules, dashboards, and portfolio metrics to support