Senior CX Project Lead — Contact Center & Ops Launch

Gainwell Technologies LLC; Columbus (OH); Remote; USD 69,000 - 99,000; Full time

Benefits offered by this job

Flexible vacation

401(k) match

Health benefits

Educational assistance

Job summary

Gainwell Technologies LLC is seeking a Project Manager specializing in CX Contact Center and Back-Office launches to drive complex, cross-functional initiatives that deliver exceptional health and human services outcomes through technology and operational excellence.

You will lead end-to-end client launch initiatives, define scope and milestones, manage integrated schedules, and govern programs with executive updates and risk controls.

Qualifications

• 5+ years of experience in BPO/Contact Center environments.
• Strong ability to build and manage integrated project plans and schedules.
• Proven track record in risk management, change control and governance frameworks.
• Excellent executive communication skills for status updates to senior leadership.
• Ability to influence stakeholders without direct reporting authority.

Responsibilities

• Lead end-to-end CX client launch initiatives for contact centers and back-office operations, from scope through go-live and stabilization.
• Define project scope, objectives, success criteria, deliverables, and milestones.
• Develop and manage detailed, integrated project schedules with cross-functional alignment.
• Drive governance routines, executive updates, status reporting, and metric tracking.
• Mentor junior project managers and promote best practices in scope and schedule control.

Skills

Project management

Stakeholder management

Cross-functional leadership

Risk management

Executive communications

Change management

Education

PMP certification

Tools

MS Project

Excel

Job description

Gainwell Technologies LLC is seeking a Project Manager specializing in CX Contact Center and Back-Office launches to drive complex, cross-functional initiatives that deliver exceptional health and human services outcomes through technology and operational excellence.

You will lead end-to-end client launch initiatives, define scope and milestones, manage integrated schedules, and govern programs with executive updates and risk controls.