Senior CX & Platform Strategy Leader

talkdesk2

EUA

Remoto

USD 130.000 - 170.000

Tempo integral

Há 4 dias

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Benefícios oferecidos por esta vaga

Retirement plan

14 paid holidays

Paid time off

Resumo da vaga

talkdesk2 is seeking a senior technical account manager to act as a strategic partner for large enterprise customers in the United States. You will guide adoption, shape technical plans, and lead delivery of initiatives tied to business goals, building trusted relationships with executives and stakeholders.

The role combines advisory work, program ownership, risk management, and long-term customer outcomes.

Qualificações

7–10+ years in technical account management or related fields.
Delivered complex initiatives for enterprise customers across multiple workstreams.
Fluent with APIs, CRM, and cloud enterprise platforms.

Responsabilidades

Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.
Define project scope, delivery plans, and technical roadmaps with customer project leads and internal teams.
Translate operational and business needs into scalable technical designs and implementation plans.
Guide use case planning, adoption, demonstrations, and change management aligned with customer priorities.
Manage technical initiatives end to end, track issues and risks, and coordinate escalations across teams.
Review usage and operational data to identify improvements, demonstrate value, and inform renewal or expansion discussions.
Share customer feedback and structured insights with product, engineering, support, sales, and services teams.