Senior CX Partner — Global Ocean & SCM

A.P. Moller - Maersk; Town of Charlotte (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Maersk is seeking a Senior Customer Experience Partner to manage Integrated Ocean and SCM accounts, acting as the primary customer contact and driving operational excellence across shipment lifecycles. You will collaborate with internal teams, analyze performance, and deliver insights to strengthen long-term relationships.

Location options include Charlotte, NC or The Woodlands, TX. This full-time role emphasizes customer-centric service, data-driven reporting, and cross-functional teamwork

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2–5 years in transportation, logistics, or supply chain operations.
• 3–5 years in Ocean logistics, shipping operations, or customer service.
• Experience with SCM and LCL operations.
• Strong Excel and data analytics/reporting skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Analytical mindset with business judgement.
• Commitment to delivering exceptional customer service.

Responsibilities

• Manage a portfolio of Integrated Ocean and SCM accounts in Automotive and Industrial sectors.
• Serve as primary customer contact during shipment lifecycles.
• Coordinate with internal teams to resolve operational issues.
• Monitor service levels, milestones, and performance metrics.
• Identify and prevent service failures; implement improvements.
• Deliver customized reporting and insights for cargo performance scorecards.
• Analyze trends and root causes; collaborate on solutions.
• Maintain high vendor performance to ensure timely delivery.
• Support onboarding and training of junior team members.
• Identify opportunities to introduce Maersk products and services.
• Apply best practices to enhance customer outcomes.

Skills

Logistics

SCM

LCL operations

Excel

Data analytics

Reporting

Stakeholder management

Communication skills

Problem-solving

Independent working

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Excel

Job description

Maersk is seeking a Senior Customer Experience Partner to manage Integrated Ocean and SCM accounts, acting as the primary customer contact and driving operational excellence across shipment lifecycles. You will collaborate with internal teams, analyze performance, and deliver insights to strengthen long-term relationships.

Location options include Charlotte, NC or The Woodlands, TX. This full-time role emphasizes customer-centric service, data-driven reporting, and cross-functional teamwork