Customer Experience Lead - End-to-End Rollouts

present of AI; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

RADAR in New York, NY seeks a Senior Customer & Solutions leader to drive field operations and successful customer rollouts for our RFID and AI analytics platform. You will nurture B2B relationships, shape rollout plans with clear success metrics, and translate lessons learned into product and engineering improvements.

The ideal candidate is organized, comfortable with data, and calm under pressure when a major store encounters a problem.

Qualifications

• Experience running customer rollouts and maintaining B2B relationships in a retail technology or store operations context.
• Ability to organize, work with data, and manage a field-based team.

Responsibilities

• Manage a field team and oversee customer rollouts end to end.
• Set project plans and success metrics for each customer.
• Pass practical lessons back to Product and Engineering.

Job description

RADAR in New York, NY seeks a Senior Customer & Solutions leader to drive field operations and successful customer rollouts for our RFID and AI analytics platform. You will nurture B2B relationships, shape rollout plans with clear success metrics, and translate lessons learned into product and engineering improvements.

The ideal candidate is organized, comfortable with data, and calm under pressure when a major store encounters a problem.