Senior CX Lead, Retail Deployments

RADAR; New York (NY); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Equity

Comprehensive medical and dental

Life and disability benefits

401k plan

Flexible time off

Paid parental leave

Job summary

RADAR is seeking a Sr. Manager of Customer Experience to lead field-facing teams implementing our data infrastructure in retail environments. You will align Product, Engineering, and Solutions, drive standards, and ensure customer satisfaction in a fast-paced, customer-driven organization.

This role requires 4+ years in program management, B2B relationships, and retail technology knowledge. You will grow our customer programs, measure deployments, and translate feedback into strategic

Qualifications

• 4+ years experience in program management, process improvement, or related field
• Experience owning B2B customer relationships
• Experience with retail technology implementation or retail operations
• Strong analytical and problem-solving skills
• Ability to collaborate effectively across technical and operational teams
• Strong attention to detail and follow-through

Responsibilities

• Fully own initiatives for customer implementations and customer relationships
• Create comprehensive configuration guides for different customer scenarios
• Begin measuring the impact of optimization initiatives on implementation success
• Provide regular insights to product and engineering teams on implementation improvements
• Identify and help resolve systemic implementation challenges
• Contribute to scaling strategies for enterprise customer deployments

Skills

Program management

Process improvement

B2B customer relationships

Retail technology implementation

Analytical thinking

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree in Business/Technology/related field

Tools

RFID

Computer vision

Data analysis tools

Job description

RADAR is seeking a Sr. Manager of Customer Experience to lead field-facing teams implementing our data infrastructure in retail environments. You will align Product, Engineering, and Solutions, drive standards, and ensure customer satisfaction in a fast-paced, customer-driven organization.

This role requires 4+ years in program management, B2B relationships, and retail technology knowledge. You will grow our customer programs, measure deployments, and translate feedback into strategic